Show:
NPS
KOAT
Systems
Devices
Random Things to Know
100
What is the highest score you can get on NPS?
10
100
What is the highest score you can get on KOAT?
5
100
Which system allows you to remote into the customers computer and control it?
Log Me In
100
Which OS does a Google phone run on?
Android
100
Which AUX code is for Lunch?
NONE! You log out for lunch!
200
What is the lowest score that you can recieve on NPS?
0
200
Who are all the QA coaches?
JD, Kelso and Riley
200
Which system works like a version of Google for MTS?
Know It All
200
Which phone only syncs with iTunes?
iPhone
200
What does MTS stand for?
Mobile Technical Support
300
What does NPS stand for?
Net Promoter Score
300
What does each letter in KOAT stand for?
Knowlegde Ownership Authenticity Tone
300
Which system shows all the information needed to troubleshoot a microcell?
Snooper
300
Which OS uses Zune for syncing?
Windows
300
What are the 3 departments in MTS?
Quickstart Bundle Mobile Recovery
400
What is the lowest score you can get to pass?
8
400
How any points total make up a 5 in KOAT?
20
400
What are the names of the 2 systems that allow you to record customer information and make cases and activities?
iCare and iTech
400
How many devices can a microcell support at one time?
5
400
Who is the director of MTS?
Kate Book
500
Why is NPS important to MTS?
To know how the customers feel about our customer service!
500
What is the lowest score you can get to pass?
4.5
500
Would you use telegence to add the MMP?
No!!!!
500
Which device uses BBM and what is it?
Blackberry Messenger and its instant messages shared between Blackberry users.
500
What are MTS operating hours for the weekdays and weekends?
Monday-Friday 7am-9pm Saturday and Sunday 10am-7pm