Process-related
Give at least TWO probing question for DNR concerns.
Surrounding question, neighbor/family member question, POD question and urgency question.
DNR
Delivered Not Received
What day is Star Wars Day?
May the 4th.
Where is an ocean with no water?
On a map.
Where would you go to process refunds or replacements?
Concession Workflow.
What are the topics that fall under P1?
WMS and Problem with an Order
TBA
Transportation by Amazon
What is the title of the Taylor Swift's latest album?
Midnights.
How many months have 28 days?
12.
On what LEVEL can we find the emails sent by Amazon to customers?
Customer Issue Manager.
What is necessary for a parking to be valid?
Call to action statement.
DART
Dynamic Andon Response Tool
Who is the director of the Avatar (2009) movie?
James Cameron
What can you see once in a minute, twice in a moment, but never in a thousand years?
The letter M.
Aside from the Alerts page, where can we check the updates from CSC?
Globe Icon on the upper right of the screen.
When contacting DART, name at least 3 information you have to mention.
Order ID, customer's concern, customer's request, actions taken, and KC policy checked.
ACT
Amazon Contact Tenets
In Toy Story, what is the name of Andy’s neighbor?
Sid.
There are 5 sisters in a room: Ann is reading a book, Margaret is cooking, Kate is playing chess, Marie is doing laundry. What is the fifth sister doing?
Playing chess with Kate.
On what tab in the Account Level can we find the Concession History?
Transactions.
What are the four things you need to check for WMS/Problem with an Order concerns?
Order status, delivery date, tracking update, and product type.
GACD
Who is the Half-Blood Prince in the Harry Potter series?
Severus Snape.
Feed me, and it will give me life. But give me a drink and I will die. What am I?
Fire.
Name the three levels of CSC and what you need to click to access them.
Email/phone number = Customer Issue Manager/Papyrus
Account 1 = Account level
Order ID = Order level