HO1
it studies how people behave in the workplace.
Organizational Behavior OB
means the differences among people.
Diversity
Using threats, bullying, or fear.
Intimidation
Employee Well-Being
Employee well-being is another important concern.
Workers may experience stress, fatigue, burnout, and difficulty balancing work and personal responsibilities.
Surface-Level Diversity
Surface-level diversity refers to the characteristics that we can easily see.
Studies people in groups or Teamwork in a hotel
Sociology
this diversity refers to the characteristics that we can easily see.
Surface-level
Small acts of disrespect.
Incivility
Attention to Detail
This refers to how much employees are expected to be accurate, precise, and careful with details.
Deep-Level Diversity
Deep-level diversity refers to things we cannot immediately see.
means having people from different cultures, religions, ages, ethnicities, and nationalities working together.
Multicultural Diversity
this means treating someone unfairly because they belong to a certain group.
Discrimination
This refers to how much employees are encouraged to be creative, innovative, and willing to take reasonable risks.
Innovation and Risk-Taking
What are the Three determinants of Organizational Behavior
individual, group, Organizational structure
Why is Diversity Important?
If organizations value diversity, employees feel respected, there is less discrimination, people cooperate better, and customer service improves. This is very important in tourism because we serve guests from different countries and cultures.
Studies culture and traditions Respecting different guest customs
Anthropology
this happens when people become anxious because they are afraid others will judge them based on stereotypes.
Stereotype threat
This refers to how much employees are expected to be accurate, precise, and careful with details.
Attention to Detail
Race vs. Ethnicity
Race generally refers to physical or biological characteristics, such as skin, hair, eye characteristics, or bone structure.
Ethnicity, on the other hand, relates more to cultural factors such as nationality, ancestry, geographic culture, and language.
Sexual Harassment
Any unwanted sexual behavior.
This includes:
• • unwanted flirting
is the shared values, beliefs, and ways of doing things within a company. It shapes how employees behave.
Organizational Culture
How Can Organizations Reduce Stereotypes?
Increase awareness
Use objective assessments
Stop stereotypical jokes
Practice transparency
Address discrimination immediately
means knowing and doing what is right even when employees experience pressure to do otherwise
Ethical Behavior
Organizational Behavior
Organizational Behavior or OB is the study of how individuals, groups, and organizational structures influence behavior inside an organization.
Three Goals of Diversity Management
Equal Opportunity
Better Customer Service
Employee Development