CLUB WYNDHAM
Where to transfer if the owner has Fixed Week Contract?
Special Services
True or False
All modifications made to an existing reservation in 2023 will not be charged of the new rates.
False. All charges are subject to the date of the remake. You will need to collect the price difference to confirm the new reservation.
Meaning of PIC
Personal Interval Choice
True or False
Moab & Atlanta are now bookable in Club Pass
False.
Where can we find the digital copy of the Resort Directory?
Worldmark Website, lowermost part > Publications
True or False.
Club Wyndham Directory is now $19
False. Stayed the same with $12
What type of method do we use for waitlist alerts.
Email Only. In anticipation of system changes in 2023, notification(s) of waitlist matches via phone will no longer be available.
How much is the exchange fee for RCI?
$289
True or False
We use "Guest Fee" in adding $49 Club Pass Guest Certificate in IRIS.
False. We use "Club Pass Guest Fee"
If an owner has 2 or more accounts that was registered online, how can they check the other account in Worldmark.
They need to click MY ACCOUNT then hit SWITCH USER and select which account they wanted to check.
Give some reason when we can override for Points Deposit Feature Extensions.
Online error, New owner, Recent drop in VIP status, Case-by-case exceptions due to extreme extenuating circumstances
How much is Exotic and Inventory Special
Bonus Time, Inventory and Exotic increased from $.078/credit to $.081/credit.
True or False. Can we borrow PIC points to book express window or use Points Deposit Feature?
False. PIC points are not eligible to be borrowed or deposited into the Points Deposit Feature
If an owner books a reservation exactly 15 days prior to the check-in date, up until when can they cancel without being penalized?
They have until the end of that same day's business hours for their club to call us back and cancel the reservation and not be penalize
We are not to call the resorts directly for modification. Give 3 examples.
True or False. Owner can request a waitlist 10-13 months out in advance.
False. Can only request 2-10 months out. The Waitlist request timeline was carefully created to not impact owners who are booking reservations during the ARP window as well as the window that VIP by Wyndham owners receive for suite upgrades.
How much is Resort Directory and Directory Supplement
$32.99 - effective Dec. 1, 2021.
This is the important document before guide can process depositing their PIC Plus contract.
Acknowledgement letter.
True or False
Club Wyndham Resorts are free of TOT (tax)
False. Agents do not assess the TOT like in WM however still need to pay upfront.
A change has been made in TRIP to align with the name change of PERKS by Club Wyndham to _______
Where can owners book Club Wyndham Travel other than calling in Travel Dept?
Effective Dec. 15, 2022, Club Wyndham Travel car rentals and hotel stays can be booked online on clubwyndham.com/travel. Club Wyndham members will continue to have access to book cruises, activities, and flights using an enhanced Club Wyndham Travel online booking page or by directly contacting the Club Wyndham Travel Agency team and our expert travel advisors for all their domestic, international, and cruise needs.
Give some reason why PIC PLUS deposit are declined.
No acknowledgement letter, Wrong date of check in, Wrong name of resort.
How much is the housekeeping for WorldMark Club Pass?
What is the name of our new Club Wyndham Referral Program?
LINK is the new Premier Owner Referral Program, which is available to eligible Club Wyndham and WorldMark by Wyndham Priority One (P1) owners and VIP owners in participating states.