Back to Basics 1
LDA's should be contacted no later than what time?
2 p.m. (or 4pm for late night)
What is the EDU/LS Collaboration Activity
Communication between LS + Instructor to share student information/outreach support
When does an LOA extension need to be completed by and what would the new LOA start date be?
Prior to the return date (monday). Start date would be first Tuesday of new course.
When should I have all of my Transition calls attempted by?
EOD Tuesday of week 4
Who are two newbies joining us next Monday?
Danesca + Dannisha
How do I earn gold tickets?
LDA 10+ SWOPS
HOT SAS Xfers
60%+ Retake call completion
What are the categories in comm hub for LSA?
Career Readiness, commencement, general, high risk, kudos, lda outreach, motivational, pillar calls, resources?
What is the expectation of call backs?
Outreach and close the pending activity within 24 hours of you returning to the office.
Is there ever a reason that you would need to complete a second grad chat with a student? If so, when?
After a failed course (within the 20 wk to grad timeline)
What is Meagan daughter name?
Sydney
What should I do when I see a red alert?
Respond got it, and call the student and close the pending red alert activity.
SP - SA FGC Approved to Submit New Work sent
Who should I text if I'm going to be late or out of the office?
Vanessa- 240-893-6372
What is included in order to get Grad Pack completed
Grad Chat (activity) + Approved resume + Mock Call + Profile updated
What is Frank's Cat name?
Simon
If a student wants an LOA, what are 4 things Frank needs to know before he will consider approval?
1. what is the reason
2. how much time is needed
3. what do they plan to accomplish in this time
4. did we look in to other options
If I have 123 pillars for the month of June and I have already completed 56, how many more do I need to complete to hit 75% for the month?
37
What's is Tyler's new baby name?
James Fox
Where can I find information regarding how to complete a program transfer?
3 possible:
Program xfer flow chart
The Hub
Program Xfer walk through
How do I earn points in the swop challenge
LDA 4-9 =2 swops
LDA 10+ = 1 swop
Must post swop in channel
What are the daily outreach expectations for:
Dials
Talk Time
Top 50
UCC
80
3:30
90%+
15
We have 7 Pillar Calls (not including externship). What are they?
Welcome Call
Transition
FAW
Retake
Grad Chat
Grad Pack
Scholastic Honesty
What is Vanessa's dog name?
Miles