Payments
Which ID do we use to find the Mxs information in the Payments Portal?
Store ID
THQ: Under which section of the Order can we find the Workflow Tool and MPAT?
Quick Links
Mention the name of one of Rham's cat.
Freya, Khaleesi, Momo, Enano.
Which type of Verification we need to do with the Mxs when they reach us to add a "New Store" and what's the name of the tool we use for this process of Verification.
ESV / Mx Verification
How can we find the Decision Maker in SalesForce?
Click on "Account Name" to open the Mxs profile in SFDC > It would be in the Bar under the Name of the Mx.
True or False:
Using the Payments Portal we can see the Bank Name and Last 4 of the Mxs Bank Account.
True
Fill the Blanks: A Mx calls asking "Where's my dasher?" you open the order and click on _____ _____ to see the details on the Dx timestamp
Expand Timeline
What's Kari's favorite movie EVER?
Moulin Rouge
A Mx call us to help with a change of Order Protocol from POS to Tablet. Are we able to help with this inquiry?
No, it should be escalated to the POS team / AO.
In which section of the SalesForce Case can we find the link to the Mxs MINT profile.
Case At-a-Glance
Mention at least 3 pieces of personal information we can find about the Business Owner in Stripe.
Email, Phone number, DOB, Address and ID.
Open Delivery: 84aa4881-0626-3001-9574-69dbac6e10f1 and find the Order Protocol the Mx used and any Drop-Off instructions.
Order Protocol: IPad (Tablet) Instructions: Hand it to me...
What's the forbidden name we should never NEVER use to call Key?
Keyla >:c
A Mx reach out to make the change of phone number. Can you assist?
No, we need to escalate to MXP / Reach an SME if the Mx has no MXP assigned.
In which Tab from SalesForce are we able to look for Duplicate Cases?
Related Cases
Open in Payments Portal the Store ID: 24949996 and look for the deleted payment on March 26th.
At what time the payment got deleted?
9:37 am CST
Open Delivery: 8e2640a5-ca11-3001-80cb-7f0eb013a833 and Check what was the issue that made this order get Cancelled.
Unable to place / POS placement failure.
How old are you trainers Key and Rhams?
NOTE: No, we're not 18, but thanks ;)
27
True or False: We can update the logo of the Mx on our end.
False. We guide them to self serve from their Merchant Portal.
What's the difference between Account Owner and Business Owner?
The Account Owner comes from DoorDash side and The Business Owner from the Mx side.
Who do we need to reach for help when the Mx has Missing Documentation on their payment account?
Stripe Support
Mention the 5 types of IDs we can find in the Order.
Delivery UUID, Order UUID, Store ID, Consumer ID and Dasher ID
Based on the responses given that time Kari asked about the favorite movie, What's the class favorite?
Note: It was repeated more than once in the chat.
Interestellar
What's the name of the Sigma we use to find the Delivery Radius of the Mx and in which KB can we find it?
Sigma: Radii By Store
KB: MX | Account Settings | Delivery Radius [T1/T3/SPOC/MXP TEAMS ONLY]
Case: 579764085
What's the status of the "Marketplace Opportunity" of this Mx?
Closed Won