Tools
SFDC stands for... and we use this tool to...
Salesforce Dot Com and we use this tool to document our cases.
Can we temporarily deactivate the store without any verification process?
Yes, we can.
How long can we leave the Mx on hold?
2 minutes, then you will need to refresh the person on the line.
Which are the names of the two views of the Salesforce case?
Feed view and details view
Which are the four houses of Hogwarts?
Gryffindor, Slytherin, Ravenclaw and Hufflepuff
NIMDA is ... backwards. Also, tell us one thing you can do from this tool.
ADMIN
How many error charges can we dispute without escalating?
29 error charges.
What is the first step you need to take when working on a case?
Take ownership
How many rings of power did Sauron create?
20. The one ring, 9 rings for the race of men, 7 for the dwarf lords and 3 for the elves.
What status do we use to escalate a case?
Open Status
In which planet did Anakin and Padme fell in love?
Naboo.
For bank account updates, we need to do a ESV, what details do we require?
Last 4 digits of TIN, last 4 of current bank account and name of the bank account.