Show Me the Money!
The small, metal or plastic item with 16 numbers on it.
What is Debit / Credit Card?
The first call we have with a business customer after an intro/lead has been submitted.
What is a Discovery Call?
"Can you help me? My computer fell off the roof of my car."
What is Book A Genius Bar Appointment?
Ways business customer can connect with our business team at Apple.
What is calling the RCC, working with the Business teams in Stores, or visiting apple.com/retail/business?
This finance service allows customers the opportunity to "borrow" technology for 1, 2 or 3 years.
What is Fair Market Value (Lease)?
A scheduled, agreed-upon meeting between a business customer and Apple with a shared agenda and expected outcomes for the customer.
What is a Business Briefing?
"I don't like driving in to the Mall to make my purchases, and I want a secure way to pay for a business order online."
What is Custom Online Store?
The feature in EasyPay to link a transaction to a customer's existing business account.
What is the customer look-up?
This service allows customers to pay a bit more on their monthly payment to own their technology after 1 , 2 or 3 years.
What is $1 Buyout (Finance)?
This person provides high-quality pre-sales technical advice and solutions expertise for complex opportunities and strategic relationships.
What is a Solutions Engineer?
"Whenever I come in to the Store I always talk to someone new and I have to explain details about my business each time."
What is Dedicated Apple Account Manager?
Ways to submit an intro in store when a Business Account is not found for a customer.
What is through EasyPay, Concierge, or Mobile Genius?
A credit line with Apple that business customers have 30 Days to pay off.
What is Terms Account?
A group of highly qualified companies available to support business customers remotely and in person with ongoing technical guidance.
What is Apple Consultants Network?
"I noticed that the pictures on my Apple Maps listing is just a bunch of Yelp pictures, can this be changed?"
What is Apple Business Connect?
This offers an ideal customer experience for identifying Relationship Accounts in EasyPay.
What is the Wallet Pass?
A direct way to move money from one bank to another sometimes used for larger purchases.
What is a Wire Transfer?
Priority access to Apple’s senior technical support staff by telephone 12 hours a day, 7 days a week.
What is Business AppleCare/Help Desk Support?
"My intel based MacBook Pro has significantly slowed down and it seems my workflow is getting more inefficient and laggy."
What is the M series Chip?
Two important tools for Business customers to securely manage their devices with ease.
What is Apple Business Manager and Apple School Manager?