Murder, She WROTE
Feature in RC where unsuccessful phone call attempts are documented
What is a TASK!!!
Name of SOP that should be referenced IF you have an incident or complaint that needs to be documented.
What is: SOP#36 - EVENT REPORTING!!!
BEFORE documenting in RC, check with your Manager/Compliance/Quality team to decide how to best document the issue and resolution.
Care Team role that is allowed to document on behalf of another Care Team member
Who is: NO ONE!!!
Never document encounters or actions on behalf of another care team member.
What is REAL TIME!!!
Best practice is to document in real time. Finalize documentation by end of day, no later than the second business day.
Types of slang words or emojis permitted in Care Notes
What is: NONE!!!
Avoid documenting opinions. Never joke or be sarcastic. Do not use current slang or unprofessional terms such as “LOL.” Do not make critical comments or judgment statements about a member, provider or other person/organization.
Serves as the documentation for any successful bi-directional interaction between Somatus and the member or member's health care team.
What is a CARE NOTE!!!
Care Notes serve as the documentation for any successful interaction, which is a bi-directional exchange between a Somatus team member and the following, that advances or supports ongoing care management or involves a care decision