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This feature in Epic must be disabled to ensure messages are not "skipped" accidentally
What is "Auto Advance"?
The name of the group we reach out to in secure chat when we need assistance with a patient with SI.
What is the Behavioral Health Triage Team?
The items in health maintenance we can update/maintain.
What is immunizations/vaccines?
The location of the tipsheet for contacting the behavioral health team through secure chat.
What is the general channel >> files >> Behavioral Health On call...?
The appropriate place to send messages about updating health maintenance for anything unrelated to vaccines (i.e. AWVs, colonoscopies, mammograms, etc)
What is the provider's inbasket?
We use the menu button in jabber to do this when the behavioral health team calls us back regarding a patient with SI.
What is merge the call?
It takes 18 seconds to move through this which reacts automatically to stressors with little conscious thought, making pausing before responding very important.
What is your emotional brain?
mcglp1, mcglpdenial, and mcprediabetesprevention are all names of this resource used for documentation
What are smartphrases for GLP1 meds?
Our resource for guidelines of responding to patient messages at the height of our scope.
*Daily Double* Where is this located?
What is the provider guidelines document?
DD Answer: Mychart channel>> Files>> standard work
The settings in jabber (under Notifications) which should be selected to make accepting incoming calls easier.
What are "All incoming calls" and "Show incoming call notifications from the bottom left corner"?
3 basic needs of a patient which we need to address if they begin to escalate
Are you there for me?
Do you hear me?
Am I in control?
Resources for additional education/home care, often provided in Spanish and English (and sometimes additional languages and various age groups), for patients experiencing symptoms can be found here.