Epic
This feature in Epic must be disabled to ensure messages are not "skipped" accidentally
What is "Auto Advance"?
The name of the group we reach out to in secure chat when we need assistance with a patient with SI.
What is the Behavioral Health Triage Team?
What is The ability to respond to situations with the most appropriately effective emotion needed to obtain a desired outcome
Emotional Regulation
Hello world
Where is the emergency red book located
Melissa's office
The items in health maintenance we can update/maintain.
What is immunizations/vaccines?
The location of the tipsheet for contacting the behavioral health team through secure chat.
What is the general channel >> files >> Behavioral Health On call...?
What is an employee's ability to adapt to change, overcome challenges, and recover from setbacks, ultimately thriving in the face of adversity.
Resilience in the workplace
Our resource for guidelines of responding to patient messages at the height of our scope.
*Daily Double* Where is this located?
What is the provider guidelines document?
DD Answer: Mychart channel>> Files>> standard work
Where do we go if there is a tornado
Central Hallway in PEC with no windows
The appropriate place to send messages about updating health maintenance for anything unrelated to vaccines (i.e. AWVs, colonoscopies, mammograms, etc)
What is the provider's inbasket?
We use the menu button in jabber to do this when the behavioral health team calls us back regarding a patient with SI.
What is merge the call?
It takes 18 seconds to move through this which reacts automatically to stressors with little conscious thought, making pausing before responding very important.
What is your emotional brain?
mcglp1, mcglpdenial, and mcprediabetesprevention are all names of this resource used for documentation
What are smartphrases for GLP1 meds?
How do we know if a policy is applicable to our area?
Check box/ list at the top of the policy on policystat
Which icon is used to hide medication in proxy accounts?
The eye icon
The settings in jabber (under Notifications) which should be selected to make accepting incoming calls easier.
What are "All incoming calls" and "Show incoming call notifications from the bottom left corner"?
3 basic needs of a patient which we need to address if they begin to escalate
Are you there for me?
Do you hear me?
Am I in control?
Resources for additional education/home care, often provided in Spanish and English (and sometimes additional languages and various age groups), for patients experiencing symptoms can be found here.
What is primary care medical home
The primary care medical home (PCMH) is a healthcare delivery model that coordinates patient care through a primary care provider. It is designed to meet the needs of the patient including physical, mental health, preventive, acute, and chronic care needs and includes a team-based approach to care.
Where would you go in epic to permanently clear your filters
3 dots in right corner ambulatory - uncheck apply by default
What are 4 Behavioral health resources available?
BH triage secure chat
BH escalation Teams chat--leadership (charge nurses, Timothy, Amanda) have access to this only
Leadership/coworkers
PEC (Patient Engagement Center) - Behavioral Health On Call and mental health resources – tiles
What 5 things make up emotional intelligence
Self-awareness
Self-regulation
Motivation
Empathy
Effective communication (Social skills)
Which conditions are treatable for teens without parent consent under the minors consent laws
Venereal disease, pregnancy, substance abuse, emotional disturbance
Where do we go in an intruder event during a lockdown
Bathrooms any room with no windows and locks