Portal Basics
Online system that allows guests to view, manage, and purchase Season Passports.
What is the myFun Portal?
Different ways to search for orders.
What is order number, date, billing name or email?
What is by using the myFun ID number, first name, last name, email, or username?
How to access the Season Passport Photo option.
What is by clicking 'Season Passport Photo' on the left-hand side of your portal account?
The option under Order Management that allows you to resend an email receipt to the guest.
What is Resend Email Receipt?
Purpose of the 'New User Account' option.
What is to create a parent account for a guest?
It is important that the guest's photo is clear and properly aligned because...
What is to ensure that the photo accurately represents the guest?
True or False: Usernames and passwords are case-senstive.
What is true?
The option under order management used to assign Season Passports and print vouchers.
What is Guest Order Screen?
If an account status is listed as 'expired' this means...
What is that the guest had a Season Passport previously, but it is not currently active for this Season?
What happens if a guest has an active Season Passport associated with their account when you try to take the photo?
What is the camera will automatically pull up to take the photo without needing to scan a voucher?
Explain how to access the myFun Portal login from Lagoon's main website.
What is under the 'myFun Guest Portal' heading in the main menu?
The option under Order Management that shows the billing name, address, email, and phone number.
What is Order Contact Information?
Steps for a team member to link guest accounts.
What is finding the guest account in 'Guest Account Management', under Linked Accounts clicking 'Link User' in the individual Guest User Details, and entering the myFun ID number and selecting link type?
It is necessary to take a new photo when...
What is if the guest's appearance is altered an no longer matches their current photo?
If a guest has multiple accounts, the team member should...
What is disavow all duplicate accounts?
The option under Order Management that shows each ticket / Season Passport and the date, time, and location they were used.
What is Order Vouchers?
The information found in the 'Season Passport Usage section of an individual guest account.
What is any useage of the Season Passport with location and time stamps.
The information you must input when scanning a Season Passport Window Voucher.
What is the guest's name, birthdate, and email address.