Show:
Get Support
Products & Services
Education
Stay Connected
MyProfile
100
This repository contains product documentation and articles written by support and product development. New content is added each day by Lawson staff and Lawson community members.
What is the Knowledge Base
100
What software from Lawson has been delivered to your organization. This information is pulled from internal systems at Lawson. Your contract is the ultimate record of your purchases from Lawson.
What is the Product Profile?
100
Hands-on training delivered by certified Lawson instructors for project team members–both functional and technical.
What is a Learning Lab?
100
A yearly event for Lawson customers, partners, and potential customers to learn more about Lawson software via informational sessions, hands-on training, and question-and-answer sessions, along with networking with your peers and user group meetings.
What is CUE?
100
People I can call if I need Lawson information/assistance.
What is my Customer Account Team?
200
This informs you of changes to a product or related support. An Installation Alert is created to inform you of issues you may encounter as a result of installing a release, along with a solution or workaround to the issue. Either type of document is specific only to the release indicated, and is not backward- or forward- compatible
What are Critical Notifications
200
This group can help you implement, maintain, and optimize your software, with a focus on Quality and Value.
What is Lawson Professional Services?
200
Instructor led learning at the convenience of your desktop.
What is a Virtual Learning Lab?
200
A group of Lawson customers, representing individual user groups, who volunteer their time to work with the Lawson Executives to improve your experience with Lawson and their products.
What is Lawson Global User Group?
200
Who can give me access to more areas on MyLawson.com?
Who is my Customer Administrator?
300
These are informative Lawson Global Support Hot Topics webinar sessions. These sessions address common technical issues and can help you get more value from your Lawson software. Participation is limited to Lawson S3 and M3 customers on Lawson maintenance.
What are Hot Topics?
300
This establishes 3 levels of product support, applied based upon the age of a release and/or availability of a replacement version. Provides notification of the support level that applies to each product version and notification of the date the support level will change. Allows for the introduction of premium maintenance pricing for older releases.
What is the Life Cycle Maintenance Policy?
300
These collections cover Lawson introductions, advanced and specialty functions, seasonal topics (year-end close) and routine how-tos. Sold on a subscription basis, the OLL includes OnDemand courses as well as regularly scheduled Discussion Forums and Interactive Webcasts.
What are Online Learning Libraries?
300
Find someone who has a similar job in your industry, or works nearby. Use this opt-in Search tool to connect with other customers of Lawson.
What is Connect with Others?
300
My contact information on MyLawson, since it is used by Support, Learning, and the Email Notifications application. Remember that you can determine how much of this information is shared on Connect with Others via the Preferences page.
What is About Me?
400
The online system to submit a support request for an S3 application or technology.
What is LIS?
400
This strategic enterprise performance management tool is designed to align IT and corporate goals. It integrates real financial figures, industry best practices, and process improvement ideas to create key performance indicators that will drive your business.
What is Lawson Opportunity Analyzer?
400
A simulated, risk-free setting where you can view demonstrations, complete realistic tasks, reference step-by-step user guides, and validate your new skills.
What is Lawson Learning Accelerator?
400
Online discussion forums are for peer-to-peer discussions of Lawson products and are not designed as a means to engage Lawson Support.
What are Communities?
400
Information pulled from the Lawson Accounts Receivable system. This is where you can find your organization's account balance at Lawson, including transactions, invoices, and your payments.
What is Billing?
500
A graphical view of your support cases over time with Lawson. Each graph can be clicked to drill-down for further details. This information is available for cases submitted through Lawson Interactive Support (LIS) and TellUs.
What is the Support Dashboard?
500
Information on future plans for a product, set of capabilities, or product suite. These documents do not constitute a promise by Lawson or any other company to develop, deliver or market any specific product, functionality or service.
What are Statements of Direction?
500
Training Servicers, Learning Center Rental and Customization.
What are Additional Learning Services?
500
The Network of a group of over 200+ high performance companies around the world that are business partners with Lawson. Working together we are committed to providing increased value, flexibility and choice for Lawson customers around the world.
What is the Lawson Partner Network?
500
Listing of agreements currently available in Lawson's contract management database.
What is Contracts?