Client Experience
When a client arrives, when possible, we provide a personal greeting by mentioning this.
What is their name?
A client doesn't reply to an "Are you coming text?" or answer their phone when you try calling.
What is a no call, no show?
These clinicians don't require a doctor's note on file to provide superbills.
What is a chiropractor?
This type of shirt you must wear to work.
What is a Myo branded shirt?
The membership should ALWAYS be mentioned at the end of this session.
What is the initial session?
When a clinician walks their client up to the front desk.
What is a good hand-off?
A client calls and said they have covid and can't make their session this evening.
What is a one-time no show/no charge exception.
This clinician needs a new doctor's note on file every 45 days in order to keep sending a client their superbills.
What is a physical therapist?
The amount of "grace period" time you have to clock into your shift before you have to message your OL and AM therapists.
What is five minutes?
Family/Friend add ons and Erewhon members get this discount on the sign up rate
What is 50% off?
A client is wearing a Yankee hat which provides an opportunity to do this
What is have a non-transactional/personal conversation?
The cancellation amount we charge a client when they last minute cancel their appointment and reschedule for the next day.
What is full price?
They do not need a doctor's note to send client's superbills their first 45 days as a Myodetox client.
What is a physical therapist and a chiropractor?
When you can't work a shift, you are responsible for this.
What is finding coverage and informing your OL?
When a member chooses to renew their membership prior to their expiration date, they get this discount on the sign up rate?
What is 50% off?
The final and most important component to booking a new client's initial session.
What is a credit card on file?
The cancellation amount we charge a client when they forget about their appointment and don't show up until later an open slot on a different therapist's schedule.
What is no charge for cancellation? OR What is full charge for their session?
The three things a client can expect in their first session.
What is 1)assess anatomy, history, and injuries 2) resent you using hands on techniques 3) Customize movement
You can NOT change your regular availability on paycom until you do THIS.
What is slacking or emailing your OL to request the availability change sheet which will then be subject to approval by your OL along with a 1:1 meeting to discuss availability changes and needs?
The four main steps that should always be completed when signing a client up for the membership
What is sign annual membership form, charge under merch, connect your name for commission, Jane note?
The difference between service vs hospitality
What is the act of delivering our business/product vs the act of making service personal?
One of the first things you should do when a client calls and they are dissatisfied and upset.
What is Acknowledge and Actively Listen? or What is apologize?
These are the four key phrases we use to describe what Myodetox is.
What is 1) sitting in the space between therapy and performance 2) customized treatments 3) ownership over your body 4) move and feel your best
An employee's lunch break must be taken no later than the end of the employee's ___ hour of work and MUST be AT LEAST___ minutes long.
What is 5th and 30?
Our 6 Wellness Partners
Who are OTF, Next Health, Prevail, OkayHumans, Spier Pilates and P.volve?