myPAL Seat Select
What happens to a passenger’s myPAL Seat Select if they do not check in on time and tagged as no-show?
It will be forfeited and no refund will be given.
TRUE or FALSE: Passengers can avail of the myPAL Lounge starting four (4) hours before the estimated time of departure (ETD).
FALSE - 3 hours BETD.
TRUE or FALSE: PAL offers Airport Baggage for passengers on international flights who have not yet previously availed of a prepaid baggage.
FALSE – Airport Baggage is only offered for domestic flights.
If a myPAL Upgrade offer has already been accepted by PAL, what happens if the passenger later decides to cancel or modify the offer?
Once accepted, the offer can no longer be modified or cancelled, and the passenger is obligated to complete the payment of the original offer price.
Identify the specific passengers who are eligible for complementary myPAL Seat Select.
Passengers with Disabilities (PWD)
Passengers with special medical needs, such as those needing oxygen or stretchers.
Passengers with limited or no mobility, including senior citizens requiring wheelchairs (an adjacent seat will be provided for the companion).
Adults traveling with infants on their laps, or with an infant and a child (excluding Emergency Exit and Forward seats).
Million Milers.
TRUE or FALSE: Revenue and Non-Revenue passengers on Premium Economy and Economy Class may avail of the myPAL Lounge coming from international stations.
FALSE - Only revenue passengers on Premium Economy and Economy Class can avail of the myPAL Lounge offered on certain international stations.
Name the three (3) prepaid baggage selections that are only applicable to piece-system routings and their corresponding SSR codes.
Checked Bag First (ABAG)
Checked Bag Second (BBAG)
UPTO70LB 32KG BAGGAGE (PECO)
Who is the provider of PAL's Travel Insurance?
PAL Travel Insurance is underwritten by Alliedbankers Insurance Corporation.
What are the four chargeable Seat Categories under myPAL Seat Select?
Extra Legroom Seat (formerly known as CESS)
Forward Seat (formerly known as FESS)
Advance Aisle Seat
Twin Seat
Identify the current international stations where myPAL Lounge is offered.
Guam (GUM)
New York (JFK)
San Francisco (SFO)
Seattle (SEA)
Vancouver (YVR)
If a passenger purchased Sports Equipment for his MNL-SFO flight, he may bring his golf equipment and, if there's still allowance, he may also use it for his pet on cargo hold.
NO – International SPEQ only covers Golf Equipment. Anything other than Golf Equipment will be considered excess baggage.
What happens to a previously purchased myPAL Flavors meal if a passenger receives a cabin class upgrade, whether voluntary or involuntary?
The passenger is not entitled to a refund for the previously purchased myPAL Flavors meal.
Identify the airline in which PR has an Interline Electronic Miscellaneous Document agreement with for Chargeable Seats.
Qatar Airways (QR)
Identify the domestic stations where passengers can avail of the myPAL Lounge.
MNL (NAIA T1 & T2 South Wing)
CEB T1 & T2
BCD
DVO
GES
ILO
PPS
TRUE or FALSE: Previously purchased Prepaid Baggage can be upgraded up to a maximum of 40kg per person per sector, except on restricted routes.
TRUE – Upgrade of previously purchased PDBG are allowed, except for restricted routes (BSO and USU).
TRUE or FALSE: Passengers who avail of Business Class Upgrade shall be entitled to lounge access, business class free baggage allowance and mileage accrual.
FALSE - Mileage accrual shall still be based on the passenger's original Economy class fare.
TRUE or FALSE: If the selected Seat Category is not available on a rebooked flight, the passenger may choose a lower category and receive a refund for the price difference.
FALSE – The passenger may choose a lower category but is not entitled to a refund.
If a passenger asks you about a myPAL Lounge fee that he/she was unable to use due to a flight disruption, what do you tell the passenger?
The myPAL Lounge fee will be refunded in full.
TRUE or FALSE: A passenger who purchased a prepaid baggage for a domestic flight can use it to check-in his bicycle.
FALSE - Prepaid Baggage cannot be used to check-in Sports Equipment for both Domestic and International flights.
TRUE or FALSE: If a passenger has completed payment for a myPAL Seat Select Neighbor Free Seat, it is automatically guaranteed.
FALSE - myPAL Seat Select Neighbor-Free is not guaranteed.