1
A complaint filed by an employee regarding unfair treatment.
Grievance
List 2 of the 4 P's of marketing
product, price, promotion, place
In the Two Factor theory give 2 examples of "motivators".
Achievement, recognition, responsibility, advancement, the work itself, potential for growth
Give 2 examples of extrinsic motivation
pay, promotion, avoiding consequences, etc.
T/F - underproduction of food and result in increased cost
True
Training is most effective for solving this type of performance problem.
"can't do"
Menu items that are popular but have low profitability.
Plow horses
Communication between departments at similar levels.
horizontal
Shared philosophies, values, and norms in a company is referred to as:
corporate culture
Give 2 examples of intrinsic motivation
values, fulfillment, enjoyment, etc.
Communication moving from employees to management.
Upward communication
Which level of manager operate at the policy making level?
Top managers
Name one factor affecting the span of management
organizational policies, nature of work being completed, competency of workers
Menu items that are neither popular nor profitable.
Dogs
What act gives employees up to 12 weeks of unpaid leave for illness?
Family and Medical Leave Act
What is the top level of maslows hierarchy of needs?
Self actualization
Lowest level of maslows hierarchy of needs
physiological
What type of leader intellectually stimulates their followers?
Transformational
A decision making technique used to examine and reduce wait time.
queuing theory
What is discrimination?
acting overtly to exclude, avoid, or distance oneself from other groups
A financial statement that shows financial position at a given time.
Balance sheet
In the Two Factor theory, the factors related to job dissatisfaction (pay, job security, etc.) are called:
Maintenance or hygiene factors
Describe the difference between programmed and non programmed decision making
Programmed - structured, routine, rules based. Non programmed - creative, novel, no pre-exisiting guidelines
The ERG theory grouped humans into what 3 categories?
Existence, relatedness, growth
Decision making technique that involves graphically displayed alternatives and their potential outcomes.
Decision tree