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The chase freedom flex is it a visa or mastercard?
mastercard
How long will it take for the Priority Pass to arrive once a customer activates it?
JA 24956 2-3 weeks
What department do we transfer the customer to for rewards points fraud?
CPG
Do Consumer Credit Card Customers have daily spending limits?
No. Their credit line/access line is their spending limit
How long does it take for the Sapphire Preferred $50 Hotel credit to apply to account?
Statement credit(s) will appear on monthly credit card billing statement within 2 billing cycles
Does the Priority Pass expire every 4 years?
No, Priority Pass expires every 3 years
Where can you locate information on the Sapphire Reserve Priority Pass Dining Credit?
Online at Chase.com: https://www.chase.com/personal/credit-cards/education/rewards-benefits/priority-pass-restaurant or through the Benefits Guide
Can we disclose the Priority Pass Number to the CM?
Yes
With the disney premier card you get 5% cash back at disneyplus.com, hulu.com and where else?
How long does it take for Balance Transfer resolutions? How are Customers notified?
It takes 30 days for a resolution, customers are notified in writing
Can we provide customer with specific details related to the travel and benefit protection?
No, Don't provide details surrounding specific Travel or Purchase Protection benefit. If customer wishes to receive further information, warm transfer customer or provide direct number to Benefits Administrator or for Ultimate Reward products direct customer to www.chase.com/mycard benefits JA25048
Can we submit an escalation in LSP if customer cancelled travel with travel center but still hasnt received their points?
only the Chase Travel Service Center can resolve travel issues JA24404
What are the Ritz Carlton Eligible Expenses for the $300 travel credit?
Eligible expenses: Airline lounge day pass or towards yearly lounge membership of your choice, Airline seat upgrades, Airline baggage fees, In-flight internet / entertainment, In-flight meals
If the first bag fee is waived, how much is the second checked bag with United?
$35 JA25261
Where do you refer a Customer who is calling about the Chase Sapphire Reserve Experiences?
JA 24563 1-855-270-0907
Can we open LSP escalations for missing Apple rewards redemptions?
No, we cannot open an LSP Escalation, refer CM to Apple Servicing Center
when did chase and disney partnership start?
2003
Can Chase reverse any portion of the $300 travel credit credited to the customer's account per their request?
No. Once earned, $300 annual travel credit remains on account
What Department do we transfer CM”s to when they are requesting information on an account that has been charged off?
Recovery
What is Colby's favorite color?
Orange
What Tool/Resource do you use to send the Customer a copy of their Card Member Agreement if they request it?
To Send Copy> CimsQ> Utilities> Benefits Inquiry> C/M Agreement> Send
What do Customers have to do to start receiving payment envelopes with their statements again?
JA 24632 To receive payment envelopes again they must mail in their payments in their own envelopes
when did walt Disney create mickey mouse?
1928
Can we cancel a CBR Request?
No, once the original call requesting the CBR has ended the CBR Request cannot be cancelled