Scenarios
The customer chats in stating they are unable to complete an ACH transfer from their bank. These are some of the probing questions to ask.
What is the bank you are using? What is "the routing/account number correct"? What is "are you over your monthly limit"?
Explain how you can find the 10 digit token in DASH
What is click on cards, then double click card details?
The limit for POS Card Payments in 1 Mont
What is 30,000?
These are the 5 why's to probing questions.
What is "Who, What, When, Where, Why (and how)"?
Examples of names you cannot give your space
What is Cocaine, bomb, terror, bomb emoji?
A customer contacts you on chat, they created their account 12 business days ago but still have not received their card. This is what you can do for them.
What is confirm their address with them and reorder the card?
A required step before closing a case in Salesforce
What is tag the case?
The method in which a pairing code is recieved
This is what SEA stands for.
What is Show Everyone Appreciation?
What is Set Expectations Always?
The founder and co-founder of N26
Who is Valentin Stalf and Maximilian Tayenthal?
The KYC Status of the customer is fraud. Explain what you should do.
What is make sure there is no duplicate account
Name the Confluence article that explains what the acronym "PF" is/stands for.
What is Transaction types?
The number of times per day ACH files arrive.
What is 4?
List the 4 N26 Values
What is Drive, Excellence, Simplicity, Integrity?
Currently customers can only recieve this type of INCOMING ACH transfers to their account.
What is Credit Transfer?
This is probably the reason a customer is receiving an error when entering their date of birth during sign up for an N26 account
What is "They probably already have an N26 account"?
This is where you can mark a "pending internally" Case
What is sales force, change status?
This is the information required to open an N26 Account
What is SSN, Age, Smart phone, required personal data?
The "RRRO" in RRRO your call flow
What is React, Restate, Relate, Own?
These are the only 3 emails we can share outside of N26
What are press-us@n26.com, support-us@n26.com, campuscrew@n26.com?
The customer chats in stating their friend just signed up for the account. They aren't sure why, but they havent recieved their reward yet, even though they did for the EU account. This is why.
What is "There is no reward"?
This is when you can change your status to "finishing chats"
What is 15 minutes before your chat time ends?
A customer returns a pair of shoes they received as a Christmas present back to the store. A few days later, they are notified that the refund has arrived in the account. This is how the transaction type will show in Dash.
What is a PF?
Give an example of Relating
List the amount of numbers in Pi.
What is infinite?