Communication without the use of words
Nonverbal
Organized method to provide appropriate care
Nursing process
Refusing to believe a diagnosis
Denial
Worry about a situation
Anxiety
Phrases that are used repeatedly and do not mean anything
Cliches
Violent or Hostile behavior
Combative
Putting the care plan into action
Resident begins to suck her thumb
Regression
State of unconsciousness
Coma
Reflecting
Expressing thoughts or feelings in a way that humiliates others
Aggressiveness
Setting goals and creating a care plan
Planning
Failing to remember abuse as a child
Repression
Set of learned beliefs or values
Culture
Paraphrasing the resident's words
Rephrasing
Artificial airway
Tracheostomy
Identifying health problems of the resident
Diagnosis
Resident is mad at her daughter but yells at the dining staff
Displacement
Factual information collected using your senses
Objective data
Words that are unprofessional
Slang or profanity
Difficulty breathing
Dyspnea
Gathering information
Assessment
Your questions are stupid! That's why I failed the test.
Rationalization
Unexpected occurrence involving death
Sentinel event
This question can make people feel defensive