Reviews
In Verint, select a candidate that is rated this to start a review.
What is a 4?
Interviews should be started within this amount of time after the scheduled start.
What is 5 minutes?
Where can you find the FAQ document?
What is T:Perform?
An organization that provides standards and best practices for customer service and operational performance in call centers and customer operations
What is COPC?
This term refers to adjustments made in the workplace to assist employees with medical conditions in performing their job duties.
What are medical accommodations?
3 or more attempts on 3 or more questions.
What is excessive attempts to record a response?
Form used in Avature to keep notes and read the interview script.
What is the Interview Guide?
During each interview session to search for the correct answer to candidate questions.
When should the FAQ document be used?
Transcom achieves excellence through continuously learning from each other, embracing each other’s strengths and experiences, accepting and leading through change, challenging the status quo, focusing on the growth of our business and our people, while being adaptable and agile in our everyday work. The partnerships with our clients and team members exceed expectations through an innovative and collaborative approach. We continually improve internal processes, productivity managements, and the overall business journey.
What is the Statement of Direction?
This is an adjustment to a job or the work environment that enables an individual with a disability to perform essential job functions, without creating an undue hardship for the employer.
What is a reasonable accommodation?
This skill is necessary for all candidates we plan to offer a position to for an AC Agent role.
What is an empathy?
The candidate should be able to select this as much as possible using the options given.
What is a schedule?
Where can you find the current list of our hiring states and provinces?
What is the job description?
These are examples of what? Technical Aptitude, Typing, Language IQ and ISP test.
What are some of the assessments completed to meet the Minimum Skills Requirements?
This federal law requires employers to provide reasonable accommodations for employees with disabilities.
What is the Americans with Disabilities Act (ADA)?
Name a topic we would NOT include in Review notes even if the candidate tells us about it.
What is a medical condition?
This is used to provide further insight into the applicant and ask anything we need more detail about.
What is a follow up question?
This should always be referenced to provide the most correct and accurate answers to applicants.
What is the FAQ document?
It means that as a Transcom Talent Acquisition Team Member, we are responsible for hiring candidates with the right skills and experience to support the AC campaign. We follow the process documents and ensure that all candidates meet the minimum requirements for the role.
What does the Statement of Direction mean to me on a regular basis?
When can an applicant make an accommodation request during the hiring process?
What is at any time during the hiring life cycle?