RMM Potpourri
Name the four levels in the RMM UI.
Machine Type
Client
Site
Individual Machine
Name the four "levels" in the N-Central UI.
System
Service Organization
Customer
Subsite
Do you use the same credentials in the Success Center AND Marketbuilder?
No. They are separate platforms.
Where do you download Automation Manager?
N-Central: Actions -> Download Automation Manager
RMM: Settings -> Script Manager -> Download Automation Manager
Name 3 Severity Levels Microsoft Uses for grouping patches?
3 of: Critical, Important, Moderate, Low, Other
Can a machine with EDR enabled be in "Asset Tracking" mode only? What about EDRi?
EDR - No
EDRi - Yes
Name the level in the N-Central UI that our Hosted Partners do not have access to.
System
How many Head Nerds do we have?
5
Marc Andre
Eric
Jason
Lewis
Stefanie
In N-Central, name the ONLY scheduled task an Essential Device can do without needing an Automation on Essentials License.
AV Scan (Bitdefender)
Can you control the reboot behavior associated to your patching policy?
YES!
What reports show what is turned on for machines and what report shows the policies applied to the machines?
Device Inventory Report: What is turned on
Feature Policy Report: What polices are applied
What database language should an end user know when using Report Manager?
SQL
Name three ways a person can reach support.
Call
Support Center
Chat
Through the Product Itself
Name four ticketing solutions we integrate with to automate ticketing.
MSP Manager
Connectwise
ServiceDesk
Autotask
Marval
Help Desk Manager
Tiger Paw
Do we DISABLE Windows Updates on machines when we ENABLE Patch Management in RMM?
Yes. The end user loses the ability to do windows updates locally.
Name the four methods to install the agent.
Manual
Remote Worker
Group Policy Installer
Through the Networks Tab
Which migration scenario does NOT require a redeployment:
Hosted -> On Premise
On Premise -> Hosted
Hosted -> Hosted
Hosted to On Premise
What is the only feature / solution we offer that does not have a built in User Manual?
EDR - have to be in the Success Center to be able to access
Name the three things MSPs should have automated within N-Central?
Any 3 of:
Onboarding (Rules/Filters/Service Templates)
Self Healing Tasks
Scheduled Task Profiles
Scheduled Tasks
Name the 4 different Maintenance Windows you set up when going through the Patch Wizard in N-Central.
Detection
Pre-Download
Install
Reboot
Can we patch a Mac device through RMM?
Yes - Automated Task
Explain the difference between a RULE and a FILTER
Filter - Smart group of devices (example - select all Windows 10 Machines)
Rule - Configuration / Actions you want applied against the group of devices (example: Enable AV Defender)
Inside Jira, name 3 types of bug track IDs
NCI's are for all products - they just indicate a Customer Issue and are the way Support initially logs an issue
KUIPs are for EDR or Ecosystem and are NCI's that have been accepted as bugs
RMM are for RemoteManagement, as you've said
NCCFs are for N-central bugs and they also start as
NCIs
BEATs are for NetPath or monitoring issues
NCPMs are for Patch Management issues
AMs are for Automation Manager issues
Name three programming languages that we support scripts in.
Powershell
Batch
Shell
Ruby
Python
AMP
JS
Visual Basic
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