Oracle
Communications
Products
Telephone Doctor
Alternate Resources
100

This is the type of order for a typical order.

What is a standard order?

100

This is where you go when you want to set up a meeting.

What is Outlook?

100

This is the top of the line pressure transmitter

What is the 3051S?

100

This is how you greet a customer on the phone.

What is thanking the customer for calling, saying the company name, and your name?
100

This is who you contact if you have a question about a product while you are on the phone with a customer.

Who is the specialist?

200

This is what you click when you want to add a customer to an order.

What is Blue Man?
200

This is a less formal method of contacting a co-worker on your computer.

What is Jabber?

200

This is the lowest tiered temperature offering that has an option of having an LCD screen.

What is the 644?

200

This is what you do before putting a customer on hold.

What is asking a customer if it is OK to be put on hold?

200

This is where you go first before reaching out to a specialist.

What is the Knowledge Manager/KNOVA?

300

This is the last step before booking an order.

What is checking ATP?

300

This is who you contact if a customer has credit issues.

Who is CFS?
300

This is what causes a differential pressure in a DP flow application.

What is a primary element?

300

This is the first thing you say after taking someone off hold.

What is thanking them for holding?

300

This is where you will find spare part pricing.

What is Rosewire?

400

This is the type of order that is used when a quote is called in.

What is a dummy order?

400
This is who you contact if the customer requests a signature on a form.

Who is the legal/contracts team?

400

This is what the S stands for in 3051S

What is Scalable?
400

This is the technique where you repeat what the customer told you with in the form of a question.

What is the echo question?

400

This is where you will find CRM Templates

Where is RCC resources?

500

This is the ship set for hazardous materials.

What is code  700?

500

This is who you contact for practically any problem you may run into.

Who is Angel Arreola?

500

This is what is typically used to measure level in solid applications.

What is a level 3D scanner?

500

This is the phone doctor.

Who is Nancy Friedman?
500

This is typically the first place you go when you have a question.

Co-workers