Timelines & Deadlines
Initial contact with the insured must be made within this timeframe of receiving a new claim.
Answer: What is within 2 hours?
This is the initial advance payment amount to consider for a policyholder's immediate needs.
Answer: What is up to $5,000?
This virtual inspection tool should be used for interior and exterior scans on field-adjusted claims when safety or access issues exist.
Answer: What is DocuSketch?
Onsite inventorying by a vendor can be considered for inventories exceeding this many items.
Answer: What is 250 items?
True or False: Depreciation should be applied to fine jewelry and fine watches.
Answer: What is False?
Inspection notes must be entered within this many business days from the inspection.
Answer: What is 2 business days?
A personal property advance on a primary residence shall not exceed this percentage of the base limit of coverage without special approval.
Answer: What is 75%?
What is the goal for average overdue activities per day?
For asbestos abatement with a limited scope (like flooring mastic removal), you can refer the estimate to this vendor for review.
Answer: Who is Wardlaw?
When creating a total loss estimate using the Valuation tool, this should be completed by the adjuster.
Answer: What is a 360Value scope sheet?
A Contents ACV payment must be made no later than this many days from the receipt of the claim.
Answer: What is 60 days?
The hiring of experts, such as an Origin & Cause expert, must be approved by this person.
Answer: Who is the Front-Line Manager (FLM)?
Before creating a valuation for a total loss, you can gather information from realty websites like Zillow, Trulia, or this one.
Answer: What is Redfin or Realty.com?
If a vendor's estimate is less than this dollar amount, you can write a comparative estimate in Xactimate instead of sending it to Wardlaw.
Answer: What is $50,000?
In a total loss scenario where the policyholder fails to provide ages for destroyed contents, this percentage of depreciation may be applied after 3 attempts to get the information.
Answer: What is 75%?
Adjusters must respond to supplement requests within this many business days.
Answer: What is 10 business days?
An advance payment up to this percentage of the Personal Property Limit may be considered when contents are an obvious total loss.
Answer: What is 30%?
When using a vendor for a non-salvageable inventory, the adjuster should provide them with this template.
Answer: What is the Non-Salvage Vendor Instruction template?
Name one of the approved Managed Repair Program vendors for collaboration on estimates in XactAnalysis.
Answer: Who are Paul Davis, Alacrity, or BrightServ?
For a claim to qualify for the "Macro Inventory Tool Option," the insured dwelling must have been occupied by the policyholder for more than this many months prior to the loss.
Answer: What is 6 months?
A recorded statement should be completed and uploaded to the file no later than this many calendar days after assignment.
Answer: What is 7 calendar days?
A personal property advance on a secondary residence shall not exceed this percentage of the base limit of coverage.
Answer: What is 50%?
File notes should chronologically tell the story of the claim by addressing these six items.
Answer: What are Initial File Review, Initial Contact, Inspection, Investigation, Coverage, and File Status/Plan of Action?
An expense payment should be issued when someone is hired by the adjuster for this purpose.
Answer: What is to aid in the investigation/handling of a claim?
These two types of ESX files are the only ones that can be imported for structural estimating without needing BCM approval.
Answer: What are Hover and EagleView?