Customer
Can a partner function be linked to a ZEG/Z1 (copacker)?
NO
As copackers are NOT buying directly for themselves, nothing can be linked as a partner function.
In each request type what is available to help you with request details?
Quickcards
You received an order for a trial from your customer. What is the plant status number of the material supposed to be?
15 is plant trial status in SAP
What status does a material need to be in order to be on a CMIR?
Large Scale
Finish this sentence:
"We’re innovators in nutrition, health, and beauty. And we _____ _____ _____ _____."
We’re innovators in nutrition, health, and beauty. And we bring progress to life.
Can a correspondence to code act as a payer?
NO
But a payer can be a correspondence to
What request type is generated when a Supply Chain Notice goes from AN2-Active to AN2-Discontinuation/Cancelation?
Termination Checklist
In NOVA which request type COULD lead to generating a large scale request?
New Checklist
You need to change the MF/Del site on your CMIR. Which request do you enter? Keep in mind your sales org may or may not change.
Change CMIR Line request will always be best choice when changing MF/Del site. Please specify in the special instructions.
Who should be included in all escalations?
Jessica Kube
Derek Smallwood
Elias Guzman
Pedro Hernandez
Victoria Vonfrolio
What 4 types of customers are included in the vertical hierarchy
Vertical Hierarchy starts with Holding at the top with Reporting falling underneath the holding. Sold-tos and combis below the reporting.
Which group do you contact to unarchive the material before entering an introduction request?
Formula Management
What request type in NOVA can be used to get kosher certified in NAM ONLY on material prior to plant trial or large scale status
Sample, in the special instructions ask for kosher for reg docs
After you get a new Combi (Copacker / Sold to) code created, which request should you enter for CMIR creation?
Change or Additional CU
What is the Merger date of DSM and Firmenich?
May 9, 2023
What additional tax detail is required for creating a customer in Germany that is not required for NAM customers
VAT
Customers located in Europe require VAT numbers
Your request was put into waiting for missing information. Which two steps should you do after providing the missing information to provide full visibility for the analyst?
Check the Flag box and click the Re-Submit button. Requests that are re-submitted after waiting are color coded orange which helps us react faster to your responses
For sample or higher status if you have an ORG material what is required before submission of introduction request?
Organic Certification
Your Supply Chain notice was recently set to discontinuation, now your client wants one more order. What type of request should you submit?
Temporary Reactivation of CMIR
Who is the new head of TTH?
Maurizio Clementi (effective January 1st- replacing Patrick Niels)
A customer that is only setup for P&B wants to begin purchasing for Taste materials. Which two requests should you do? (Hint: one in ATLAS and one in NOVA)
Commercial will enter a new qualified lead in ATLAS and enter a reporting/sold-to customer ticket to have the current holding customer upgraded for Taste.
Your link partner function to sold-to request was canceled because the customer is not available in the sales org. What request type should be entered to correct the issue
Customer Extension, please also keep in mind to include shipping conditions and incoterm codes and location within the extension request
What plant is the primary manufacturing site for durarome materials in NAM?
US13
Who manages ingredient CMIRs?
The Ingredient commercial/CX team
What tool does Janyce Kelsey use?
PTS: Product Transfer Solutions