Name Correction and Name Changes

A

1

Name Change or Name Correction? 

Guest is calling to have her Chinese name Wu Qian added on the booking instead of Janice Wu.

Name Correction – Commonly referred to a different name - Customer booked by their English name but Chinese name on the passport

1

Name Change or Name Correction?

William Tefler mentioned that her wife booked Bill Tefler as his name on the booking.

Name Correction – Commonly referred to a shorter version of their real name. Bill is the common nick name for William

2

The guest who has a Choice fare would like to change his name on the ticket as it has his English name instead of his Korean name. What would you advise the guest?

Name correction is permitted. Need to send a documentation prior to correction process.

3

Out of the four fare classes, how many fare classes does not allow name correction?

None or zero

B

1

Name Change or Name Correction?

The guest called to correct the nickname placed on the booking. From Ginny Canwood to Imogen Canwood.

Name Correction – Commonly referred to a shorter version of their real name. Ginny is the common nick name for Imogen.

1

Name Change or Name Correction?

An unborn infant was booked as Baby Petersen. The mother is now calling to have the name updated to Jessica Petersen.

Name Correction – Updating unborn Infant name

2

What Fare Classes allows Name Changes?

Choice, Flex, Business

3

Tyson Wickens called in to correct his name to Tyron Wickens. He was able to board the PHE - BNE flight with the incorrect name but the check-in staff reminded him to have his name corrected for the return flight.

Name correction not allowed for partially used tickets

C

1

Name Change or Name Correction?

Aiden Vaughan is calling to transfer the booking to his twin Adam Vaughan.

Name Change – to a different person

1

Name Change or Name Correction?

The guest called saying that her name is Chloe Kyle and not Kyle Chloe.

Name Correction – Names entered in wrong order

2

Chan, flying next week, was asked to send a documentation for updating his English name to his Chinese Name. He forgot the email address where he can send the documentation. What will you advise the guest?

[e-mail]

3

Shawn calls in to change his English name to his Vietnamese name. He was advised to send a documentation but he mentioned that he has none available. What can we advise the guest?

Name Change process applies.

D

1

Name Change or Name Correction?

The guest called because she mistakenly used the last name of Zachary Scully when booking Luke Wright's flight because their names are on the same list.

Name Change– to a different person

1

Name Change or Name Correction?

Georgia Reilly would like to add her middle name Marie on the booking

Name Correction – Commonly referred to a shorter version of their real name. Option is to advise the guest that for domestic flights we are accepting their first and last name only.

2

The guest called to update her baby's name on the ticket. From Baby Wilson to Edwin Wilson. How much will be the fee for the change?

No fee

3

Yesterday, Piper Tierney has booked online with flight MEL - SYD on a Choice fare. She would like to transfer the ticket to her twin Pheobe Tierney. How much is the fee?

$99.00 (Name Change Fee) + $99.00 (Reissue Fee) = $198.00

E

1

Name Change or Name Correction?

The event organizer called that she mistakenly booked Mr. Ashley Cooper as a female.

Name Correction – Title Correction

1

Name Change or Name Correction?

Guest is calling to correct her name on the booking. Kai Radcliffe to Kylie Radcliffe

Name Correction – Commonly referred to a shorter version of their real name

2

The guest booked a lite fare by calling the Guest Contact Centre. After receiving the itinerary, he called again saying that his name was misspelled. Instead of Steven Jackson it should Stephen Jackson. What will you advise the guest?

Apologize and offer to process it right away as name correction is permitted

3

Dereck booked a lite fare by calling the Guest Contact Centre. He is calling back to inform that his partner Christian will be travelling instead. He already knew that it Is not permitted with his fare but would like to check with you for any other options. What will you advise the guest?

Advise that we can upgrade his fare to a higher type that allows name change and that we will collect applicable fees and fare difference.