Name that Knowledge Article

Day 1

100

Delivery Intercept - UDI: General Information

000016981

200

 Key Points (US)
IVP Delivery Intercept (US)

000016982

300

PCA Solutions (US)

000015428

400

Proactive Response Intercept Options Launch Page (US)

000016667

500

Package Investigation Index (US)

000022324

Day 2

100

Classification Explanations for an Investigation (All Regions)

000017604

200

Lost and Found - Overgoods Search Tips and Guidelines: ARES /Overgoods - Lost and Found Tips (EUROPE - Claims / PI)

000012465

300

Customer Interviews (US, PR)

000015881

400

Customer Interviews: Outbound Calls / Working an Investigation

000015395

500

Conducting Customer Interviews (US, PR)

000015394

Day 3

100

Lost and Found - Overgoods Search Tips and Guidelines: Launch Page (EUROPE - Claims / PI)

000012470

200

Past Scheduled Delivery Date (US, PR)

000014910

300

Quick Links (US & PR)

000018765

400

Smart Labels and PLD

000015105

500

Damage Reports: Reporting (US)

000016501

Day 4

100

Claims Index (US, PR)

000022185

200

Ownership Guidelines (All Regions)

000005763

300

 PCA Solutions Center (US)

000015974

400

PCA Solutions: Bill (US)

000015959

500

CRIS Functions: Launch Page (CANADA-PCA & US-All Skills)

000005185

Day 5

100

PCA Solutions Refund (US, PR)

000016088

200

PCA Solutions: Damage (US, PR)

000015984

300

Damages Launch Page (PCA - US)

000016255

400

Ownership Guidelines: Communicating with Other Functions / Follow-up / Email (All Regions)

000005778

500

PCA Solutions: Supply (US, PR)

000016093