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SHIPPING
PAYMENTS & BILLING
ORDER INFO
TRACK SHIPMENTS
CANCEL
100
THIS PR HELPS YOU CHANGE THE CUSTOMER'S SHIPPING ADDRESS. NAME THAT PR!
What is the PR205 - Change Shipping Address
100
THIS PR ALLOW YOU TO HELP CUSTOMERS WHO CALL IN ABOUT A PAYMENT DECLINE AND THEY HAVE ALREADY CONTACTED THEIR BANK. THEY NEED YOU TO PUT THE PAYMENT THROUGH. NAME THAT PR!
What is PR237 - Payment Card Reauthorize in Toolbox
100
THIS PR WILL HELP YOU IF A CUSTOMER IS CALLING TO SEE IF THEIR ORDER WAS PLACED. NAME THAT PR!
What is PR54 - Provide Order Status in Toolbox
100
THIS SYMBOL IN TOOLBOX ALLOWS ME TO TRACK ALL SHIPMENTS. DESCRIBE THAT SYMBOL!
What is A MAGNIFYING GLASS
100
THIS SYMBOL IN TOOLBOX ALLOWS ME TO CANCEL THE ENTIRE ORDER.
What is THE "X" SYMBOL
200
THIS PR ALLOWS YOU TO HELP THE CUSTOMER UPGRADE THEIR SHIPPING SO THEY CAN GET THEIR DEVICE SOONER RATHER THAN LATER. NAME THAT PR!
What is PR885 - Change the Shipping Method
200
THIS PR WILL ALLOW YOU TO HELP A CUSTOMER WHO IS USING A DEBIT CARD AND HAS A DAILY SPENDING LIMIT. NAME THAT PR!
What is PR238 - Split Authorizations - Daily Spending Limits in Toolbox
200
THIS GUIDE IS SO USEFUL! IT WILL ALLOW YOU TO GET AROUND IN TOOLBOX WHILE HELPING CUSTOMERS WITH THEIR ORDERS. NAME THAT PR!
What is PR1429 - Toolbox User Guide
200
THIS PR WILL HELP YOU HELP YOUR CUSTOMER TRACK A SHIPMENT. NAME THAT PR!
What is PR2092 - Track a Shipment
200
THIS PR HELPS ME DETERMINE WHETHER I CAN CANCEL THE CUSTOMER'S ORDER. NAME THAT PR!
What is PR1874 - Cancel Items or Reduce Item Quantities in Toolbox
300
THIS PR ALLOWS YOU TO HELP ANXIOUS CUSTOMERS WHO WANT TO KNOW WHERE THEIR DEVICE IS SHIPPING FROM. NAME THAT PR!
What is the PR331 - Shipping (Quick Reference)
300
THIS PR WILL HELP YOU IF A CUSTOMER CALLS IN AND YOU NOTICE THERE IS AN ALERT ON THE ACCOUNT. NAME THAT PR!
What is PR248 - Interpret GEM Alerts and Decline Messages
300
THIS PR WILL HELP YOU WITH ACCESSING THE INTERNAL STORE TO PLACE AN ORDER FOR YOUR CUSTOMER. NAME THAT PR!
What is PR1962 - Place Order Using Toolbox
300
THIS PR WILL HELP YOU TRACK A SHIPMENT NOT RECEIVED BY YOUR CUSTOMER. NAME THAT PR
What is PR2081- Support Shipments Not Received by Customer
300
THIS PR HELPS ME IF MY CUSTOMER WANTS TO CANCEL A PICKUP ORDER. NAME THAT PR!
What is PR1369 - Personal Pickup Returns and Exchanges
400
THIS NEWS ARTICLE PROVIDES AN EXCELLENT POSITIONING STATEMENT TO HELP YOU CALM CUSTOMERS ANXIOUS ABOUT THE APPLE WATCH SHIP TIMES. NAME THAT ARTICLE!
What is AN6239 - POSITION APPLE WATCH SHIP TIMES" https://applepedia.corp.apple.com/aos/index?page=detail&docid=AN6239
400
THIS PR WILL ALLOW YOU TO HELP A CUSTOMER WHO IS CONCERN ABOUT THE CHARGES ON THEIR CREDIT CARD. NAME THAT PR!
What is PR236 - Explain Charges and Authorizations in Toolbox
400
THIS PR WILL ALLOW YOU TO HELP A DETERMINE THE ORDER TYPE FOR YOUR CUSTOMER. NAME THAT PR!
What is PR1960 - Online Order Status Guide
400
THIS PR WILL HELP YOU SUPPORT YOUR CUSTOMER IF THEIR PACKAGE HAS BEEN DAMAGED. NAME THAT PR!
What is PR1370 - Support DOA, Damaged (DIT, DIS), or Lost (LIT) Personal Pickup Item
400
THIS PR WILL HELP ME IF MY CUSTOMER IS CALLING ABOUT AN ORDER AND I NOTICE A D76 CHANNEL INTEGRITY ALERT ON THE ACCOUNT. NAME THAT PR!
What is PR1744 - Handle Quantity Limits
500
THIS PR WILL ALLOW YOU TO HELP PRINT SERVICES CUSTOMERS WHO RECEIVED THE WRONG ORDER. NAME THAT PR!
What is PR2017 - Resolve Print Service Shipping Issues
500
THIS PR WILL HELP YOU REQUEST THE REFUND ON ONE CREDIT CARD, IF THE CUSTOMER HAS USED MULTIPLE CARDS. NAME THAT PR!
What is PR219 - Request a Payment Correction
500
THIS PR WILL HELP YOU DETERMINE WHETHER TO ESCALATE YOUR CALLBACK CUSTOMER. NAME THAT PR!
What is PR137 - Support a Customer Callback
500
THE DAILY DOUBLE! TO HELP AGENTS UNDERSTAND WHICH PROVIDER GROUPS HANDLE WHICH SITUATIONS THIS PR IS SO USEFUL. NAME THAT PR!
What is PR881 - PROVIDER GROUP QUICK REFERENCE
500
THIS PR TELLS ME THAT IT IS OK FOR ME TO CHANGE/CANCEL/TRACK DELIVERY STATUS/RETURN FOR REFUND CTO ORDERS. NAME THAT PR!
What is PR1488 - Support Retail Kiosk Order