Did You Check KB?
This KB page provides information regarding placing DCU as Lien Holder on a title.
What is... Adding DCU as Lien Holder Guide
This is the Support Department to call when you have a supervisor call.
What is the TL HG x7943x2
This system will give you all the answers to this Jeopardy Game.
What is KB
This is where you can direct a new member to learn how to utilize the self service options available to them within their Digital Banking.
What is the Support Tab on DCU.ORG?
This is the process for applying for a new line of credit and requesting a credit increase.
What is transfer to x7614 (LOT)?
View Visa (Regular, Rewards, and Secured) Credit Cards Overview - under how to apply
This KB page tells you what the Daily Plastic Limits are.
What is Plastic Cards Overview?
DAILY DOUBLE!
This is the support Department to call when there is a Red Bankruptcy stop is on a membership.
This is the afterhours procedure.
What is call x9771 (Bankruptcy) ?
What is email bankruptcy@dcu.org afterwards?
This system will tell you if a member has an automatic payment set up to their loan in Digital Banking.
What is Admin?
These are the first two steps to ordering checks within Digital Banking.
What is navigate to the membership tab and click on Order Checks under Accounts Manager.
This is the procedure when a Bill Pay check does not arrive to its destination in 7-10 business days.
What is place a stop payment?
View Check Stop Payment Procedure - Info Ctr in KB
This KB page tells you the length of time information appears on Credit Reports.
What is Credit and Credit Reporting Overview?
This is the support department you can contact in regards to a Title Release.
What is Loan Servicing Ext. 6760?
This System will tell you a members Transfer Limits. (P2P, A2A inbound/outbound, and Bill Pay limits)
What is Ontrac?
This is how a member views their recent transactions within Digital Banking.
What is click on the account they want to view transactions on.
This is the first step in adding a member to the waiting list for a Safety Deposit Box.
What is Access the Safe Deposit Box Availability List on the intranet.
View Safe Deposit Box Overview on KB for full procedure.
This KB Page explains what a 1099-INT form is.
What is Tax Forms Overview?
This is the Support Department to call when you're having audio issues.
What is Biz Support ext. 4000
This system will provide the assumed rate for a pending loan application and tell you if we received the necessary documents to fund a loan.
What is LoansPQ/PEGA?
This is where you can direct a member to go when they need help with their credit card, auto loan, or personal loan debt.
What is Financial Relief Form under the membership tab.
This the process for a member to make contributions and distributions to their HSA and IRA.
This KB Page provides a Voluntary Insurance option that temporarily cancels a member's DCU loan payments when various unexpected events arise that could leave them scrambling to pay their bills.
What is Payment Protection Overview?
This is who you call if the member wants to take a Fixed portions from their HELOC.
What is Mortgage Servicing x9154
This system will provide details on a transaction that does not appear in DPS (50% of the time)
What is CAT?
If transaction does not appear in CAT, we should assume the transaction did not go through on the merchants end.
These two Self-Service options are available under Title Management in Digital Banking.
What is title State change and title Name Change
View Title State Change Procedure and Title Name Change Procedure on KB
What is get members SSN and ask VerID questions?
View Validation Method Overview - Info Ctr in KB