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Technology
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Policies
100
These remote end users never leave home to ensure you never leave home without it.
Who is American Express?
100
Usually not offered to National Accounts, this modem standard allows for a throughput of upwards of 150Mbit/s and still rising
What is Docsis 3.0?
100
Launched by Microsoft in 2001,this web application platform for intranet content and document management usually only plays nice with the company’s own web browser.
What is SharePoint?
100
Don’t answer me once me once, don’t answer me twice, but don’t answer me three times and this policy kicks into effect
What is close the ticket?
200
At more than 6,500 convenient locations, we offer a broad selection of relevant technology products, including innovative mobile devices, accessories, and services, as well as items for personal and home technology and power supply needs.
Who is RadioShack?
200
The first word can make your hair stand in place. Put it all together and your network device stands on its own.
What are Static IPs?
200
Having nothing to do with a guarantee at a restaurant, this graphical tool will is a chronic powerhouse
What is ServAssure?
200
Don’t sell it short, it’s the only way to get the ball rolling for a customer move
What is opening up a SalesForce case?
300
This company was founded on the fundamental philosophy that “the division of use and specialization of ownership” are good for both our customers and the environment. Signal levels are very important to them.
Who is Uhaul?
300
A small pizzeria in Herndon may not need one, but the Dominos HQ sure would.
What are Fiber Lines?
300
This knowledge base can give you step by step tutorials on how to setup email accounts, troubleshoot operating systems as well as provide contact lists to TWC’s regions
What is the Vault?
300
If you want it sooner rather than later. No problem. No points, No problem.
What is a trouble call escalation?
400
To the customer, Here Everything’s Better. To the Chairman, the last letter is a testament to a family legacy
Who is HEB?
400
1 hop, 2 hop, 3 hops, 4, 5 hops, 6, 7 hop…uh-oh…it says there’s no more.
What is a trace route?
400
Insurance needs are met by Afflac, but ensuring the best test results are met directly by the CMTS, sounds sort of the same
What is TACACS?
400
High revenue customers make you change your user name to open up these tickets. Or just launch another copy the application.
What is opening a Fiber ticket?
500
This company employs remote end-users who deliver value through quality products, information and services to help their customers improve their health and well-being in North Carolina.
Who is BlueCross BlueShield?
500
These packets take precedence over your Netflix…but only if they’re our packets.
What are Digital Phone packets?
500
This replacement caused TWC agents to bid farewell to a long standing diagnostic tool. We lost three letters, but gained them right back
What is AAD?
500
What used to be just a disaster, evolved into a win-win for Operations and the Solution Consultant
What is Work from Home?