BRAND KNOWLEDGE / Ops
WHAT YEAR DID GORJANA AND JASON LAUNCH THIS BUSINESS?
2004!
How many sales does Gorjana have a year?
1- Black Friday
What do you do if you're filling ecomm orders / cleaning / putting away backstock, etc, and a customer comes in?
Stop what you're doing, say hi, and start a conversation :) Ops can wait!
All the FJ necklaces are adjustable except two, which ones are not adjustable?
Venice Micro Mini & Venice
Bali Statement Necklace
$64
What is Gorjana's ethnicity/background?
Serbian
I am a necklace, my price is $60 and I come in 26 different styles
Wilder Alphabet Necklace
What if a guest comes in wanting to buy something that is online only? What do we do....
We will offer to order it for them for free standard shipping or show them something similar if applicable.
What are the Necklaces with the longest chain lengths?
- Parker
- Diamond Cluster
- Diamond Trio
- Dog Tag
- Heart Padlock
- All Birthstones
Wilder Mini Layering Set
$105
what are the 2 things you do before clocking out for the day?
- fill out the nightly recap email
- check off the daily task sheet
How many Characters can you fit on the Bespoke Bar Bracelet
Up to 19 characters
What do you say if a customer asks where our diamond come from?
- Sustainably sourced, designed in Laguna Beach, California
-If they press further, "the jewelry is made overseas"
My price is $280, I have two kind of stones and I stack really well
Baguette White Topaz and Diamond Ring
Diamond Solitaire 4mm Studs
- Single $1,150
- Pair $2,300
We receive a package with replenishment! How do you proceed? (list out step by step)
1. Log into RFS.
2. Go into transfer order receiving.
3. Find the TO # that matches what is on the box
4. Open that TO on RFS, scan all items in and backstock appropriately.
Name all of our customizable sets and prices!
- Power gemstone 3 for $98
- Birthday 2 for $125
- Charms 3 for $75
- Single studs 3 for $50
- Alphabet Bracelet / Necklace 2 for $85 or 2 for $108
How do we explain our Happiness Guarantee?
We never use it as a selling technique. It should be the cherry on top when we close the sale. We never mention it unless the guest asks us about it
What is our most expensive layering set and how much is it?
Marin Layering Set $120
Brooklyn Bracelet Collection
- Brooklyn Bracelet
- Brooklyn Textured Bracelet
- Brooklyn Statement Bracelet
- $65
- $75
- $125
Name at least 3 of the words we/the company define our jewelry by?
EFFORTLESS
ESSENTIAL
VERSATILE
MODERN
MULTI-GENERATIONAL
MEANINGFUL
INTENTIONALLY DESIGNED
DEFINED BY QUALITY
How much do you save on the Venice Layering Set?
$27
How would you engage with a customer who is "just looking" and/or is standoffish?
- try to get to know the customer as a person (asking questions outside of gorjana)
- make it casual but showing them looks that you like and how much you like it
- ask more specific questions that are not open ended (ex. do you like delicate or chunky? whats specific pieces do you have from us already?)
Which collection is 18k Solid Gold and name all pieces in the collection.
Bonus 100 points if you can name prices!
Floating Diamond Collection!
- Floating diamond ($365)
- Trio Floating Diamond Necklace ($765)
- Floating Diamond Stationary Trio Necklace ($850)
- Floating Diamond Flutter Necklace ($1,190)
- Floating Diamond Huggies ($335 or $670)
Floating Diamond Flutter Necklace
- $1,190