Week 1 Training
The location you will find the template for your email signature in addition to tons of other NCH information.
What is MyNational?
Where a cable equipment receipt is stored after returning the equipment.
What is in Oscar under unit attached files?
This document designates the daily, weekly, monthly, and quarterly duties that are essential to a market's smooth performance.
What is the Market Management Calendar?
This lead source allows users to directly submit inquiry information through our website that will filter into the Dash.
What is an NCH.com lead?
This service line helps victims of loss (fire, flood, natural disaster) to secure temporary housing with the client's policy adjuster.
What is National Insurance Housing?
A desk, chair, and lamp, amongst other pieces of furniture that come included in our furnished units.
What are items on our standard furnishings list?
A document you should always inspect what you expect during a perfect move-in inspection.
What is a Welcome Letter?
This meeting is held on a schedule with the team where everyone discusses their quarterly rocks and also IDS issues experienced to come up with solutions together through collaboration.
What is the L10 (or Level 10) call?
The two types of referral programs are able to managed directly by the market team to increase leads, bookings, and revenue.
What are the property referral program and the guest referral program?
This service line assists clients with booking their flights and hotel options.
What is Travel Services?
The description you click on in Oscar to look up a reservation.
What is "Go To Reservation"?
This acronym stands for Permission to Enter.
What is PTE?
This system allows for you to keep 1:1 topics organized, share thanks with other associates, and track your annual goals/quarterly rocks.
What is Reflektive?
What is at least 2 options?
This service line assists our clients with getting more acclimated and familiar with their new home location by providing real estate services or a tour of the local school and school district.
What is Destination Services?
The list of items we can pre-select to attach to a reservation to tell us (and other people) what to do and when.
What are task templates?
This associate handles the batch posting of rent and any balance dues from a property.
What is the General Manager?
This personality assessment allows for us to know how to best interact with other members of our internal team for the best results and internal customer service.
What is PI or Predictive Index?
The word we always start from when we are working on a sale with a client.
What is YES?
This service line assists our clients with their recruiting and staffing needs.
What is Talent Solutions?
The software utilized to perform a Perfect Move-In Inspection?
What is Pronto Forms?
This is considered a perfect score on a Cartus Survey.
What is 8 out of 8?
This department works nights, weekends, and holidays to address and filter emergencies to the appropriate market contact for that week.
What is The After Hours Call Center (AHCC)?
The name of the platform the NCH holds exclusively to provide quoting and bidding options to our clients.
What is Single Source Solution?
This service line develops software for the talent mobility industry.
What is TMT (Talent Mobility Technologies)?