Tool Time
This powerful fan speeds up drying after a water loss.
Air mover
A customer is upset because a crew showed up late. What’s the best first response?
Apologize, briefly explain, and make sure we give exceptional customer service from there on out
A wet wall was closed up before confirming it was dry. What problem can this cause?
Mold
What's our motto?
Making Disaster's Go Away!
What does a 5-star Google review earn you?
$5 gift card voucher
What tool measures moisture levels inside materials?
Moisture meter
The first thing Admin should do when answering an inbound call.
Greet with company name and your name
DOUBLE JEOPARDY!! A job had no signed Work Authorization but demo began. What could go wrong?
Not getting paid or legal liability
What is the fastest way to get Katie and John to like you?
Write detailed, prompt, and needed notes in Dash!
Where are our 3 offices located?
New Jersey, Texas, Utah
This machine helps remove smoke particles and odors from the air.
Air scrubber
A homeowner says: “YOU never told me it would cost this much!” What might have gone wrong?
Communication gap!
Drying equipment was placed too close together. What is the likely result?
Poor airflow leading to inefficient drying and extended drying time
What are 4 main channel sources we get job referrals from?
Adjustors, TPAs, Fire Departments, Agents, Employee referrals, previous customers
What two disasters do we say aloud the most?
Flood & Fire
This tool gently cleans and deodorizes smoke-damaged furniture and surfaces.
Smoke sponge or chemical sponge
The best way to turn a warm lead into a scheduled job.
Follow up quickly and build trust with clear info
A scope of work was sent to a customer with jargon and no explanation. Why is this bad?
Customer confusion and lost trust
What is Category 3 Water also reffered to as?
Black Water
Who has worked at NFFN the longest? (excluding Cam & Dawn)
Katie (Sorry Aaron)
What do we use the Ozone room for?
To get smoke and other smells out of contents
How quickly must our team arrive after dispatch for a board-up?
Within an hour
A technician didn’t wear proper PPE when handling sewage water. What risk does this pose?
Health hazard or contamination risk
What does IICRC stand for?
Institute of Inspection, Cleaning and Restoration Certification
What sets National Flood and Fire apart from “just another restoration company”?
Commitment to communication quality and customer care, locally owned, best employees ;)