BIG THREE
The BIG THREE consists of
What is the Customer, Premise and Bill Account?
You'll get a ______ _______ when you search for an account with a Customer's Account Number.
What is a Direct Hit?
This must be left on every call
What is a Account Contact?
The name of the Massachusetts Regulatory Board
What is the DPU (Department of Public Utilities)
The name of our Training Room.
What is the Mavericks Training Room
This is the window where you see the Customer's Full Name, the last 4 of their Social Security Number and Phone numbers
What is the Customer Window (Shell)?
The Hot Key for Processing/Saving an action
What is CTRL+P?
The Hot Key to Add a Secondary Contact is
What is ALT + ACM?
In the contacts window, a Disconnect Notice is labeled with this type.
What is "Correspondence - Collections"?
The name of this building
What is the Molina Healthcare Building (Century 21)?
This is where you see the premise information such as the Address, Operating Center, the Premise Meter Status, etc.
What is the Premise Window (shell)?
The Rule we use to look up Non-Individual Name.
What is the 4-3-2 rule?
The three types of contact types (labels) you select.
What is Miscellaneous, Transfer or Inbound Collections
What Colors are Enterable and Required?
What is Yellow and Blue?
The names of our Supervisors?
Who is Jessica, Emma, Mike, Joseph (soon John)?
Three major items found in the Bill Account screen.
What is the COR Name, Service Location Address, Phone Number? (also acceptable: Past Due Balance, next MRD, Due date, Balance information, Last 4 of SS#...)
CSS stands for this
What is the Customer Service Retrieval (System)?
The length of time a contact is available in CSS.
What is Three years?
You can change the phone number, mailing address, email address and billing method in this window.
What is the Maintain Bill Account Window?
The name of our Program Director
Who is Ben Goren?
The Customer, Premise and Bill account all make up the...
What is the Big Three?
The Hot Key for getting to the Maintain Bill Account screen
What is ALT + AATB?
What are the TWO kinds of Account Types?
What is an Account Contact and Customer Contact?
These are the items you must check on the front of every call to get to know your customer
What is the Contacts, Service Orders, Suspended Charges, Account Details tab?
The name of our Helpdesk person
Who is Leo Serna?