Show:
BIG THREE
National Grid
Regulations
Systems
Random
100
Where you see the customer information (last 4 of social security number, phone number...)
What is the customer window (shell)?
100
This is our department.
What is credit & collections?
100
I select this every morning when I clock in to Kronos
What is the "transfer drop down"?
100
The name of this building.
What is the Molina Healthcare building (or Century21 building)?
200
Where you see the premise information (address, operating center, meter status...)
What is the premise window (shell)?
200
The name of our electric company (HINT, the initials)
What is MECO?
200
The types of utilities National Grid provides
What is gas and electric?
200
The customer access system
What is CSS?
200
Our hours of operation?
What is 6am-11pm CST
300
Where you see all the information for the account (accounts receivable, payment history, usage...)
What is the bill account window?
300
The amount of electric customers serviced in Massachusetts
What is 1.6 million?
300
The name of our regulators.
Who is the DPU (Department of Public Utilities)?
300
The program we use to access the portal
What is Citrix?
300
The name of our Project Manager
Who is Dave Debusk
400
The bill account, premise window, customer window
What is the BIG THREE?
400
This is how you spell the state we service at Convergent
What is M A S S A C H U S E T T S
400
The period that falls between 11/15-3/15 every year
What is the moratorium period?
400
The log in you use to log in to the computer
What is the windows ID?
400
Who is the new guy (the trainer)?
Who is David?
500
You will get a ________ _________ when you look up an account with the account number.
What is a "direct hit"?
500
The states serviced by National Grid
What is Massachusetts, New York, Rhode Island
500
Say Worcester.
What is Worcester
500
The application we use to process credit card payments
What is Western Union Speedpay?
500
The prettiest dog in all the land
Who is Piper Weinheimer the Weimaraner?