Show:
BIG THREE
CSS
Contacts
RANDOOOOM
DOUBLE JEOPARDY
100
This is what the BIG THREE consists of.
What is the Bill Account, The Premise, and The Customer?
100
You'll get a ______ _________ when you search for an account with a customer account number.
What is a direct hit?
100
This must be left on every call
What is a account contact?
100
The name of the Massachusetts Regulatory Board
What is the DPU (Department of Public Utilities)
100
The name of our training room.
What is the Rangers Training Room
200
This is the window where you see the customer name, phone number, and last 4 of the social security number.
What is the customer window (shell)?
200
The hot key for processing an action.
What is CTRL+P?
200
A seconday contact is labeled as this.
What is a critical contact?
200
In the contacts window, a disconnect notice is labeled with this.
What is "Correspondence - Collections"?
200
The name of this building
What is the Molina Healthcare Building (Century 21)?
300
This is where you see the premise information such as the operating center, the premise status, etc.
What is the premise window (shell)?
300
The rule we use to look up Non-Individual name.
What is the 4-3-2 rule?
300
The three types of contact types (labels).
What is miscellaneous, transfer, inbound collections call.
300
What colors are enterable and required?
What is blue and yellow?
300
The names of our Supervisors?
Who is Jessica, Emma, Mike, Joseph and Alan?
400
Three major items found in the bill account screen.
What is the name, service location address, phone number? (also acceptable: balance due, next mrd, due date, balance information, last 4 of ss#...)
400
CSS stands for this
What is the customer service retrieval (system)?
400
The length of time a contact is available in CSS.
What is three years?
400
You can change the phone number, mailing address, email address and billing method in this window.
What is the Maintain Bill Account Window?
400
The name of our Program Director
Who is Vincent Tierres?
500
The premise, customer, bill account all make up the...
What is the Big Three?
500
The hot key for getting to the maintain bill account screen
What is ALT + AATB?
500
What are the two kinds of account types?
What is an account contact and customer contact?
500
These are the items you must check on the front of every call
What is the contacts, service orders, suspended charges, account tab details?
500
The name of our Project Manager
Who is David Debusk?