UNITS&QUEUES
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Unit Names
Unit Types
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100

What's our Water heater Heat Pump?

NWP 500

100

What is Recirculation?

Recirculation for Navien refers to a built-in system in their tankless water heaters that continuously moves hot water through your plumbing, ensuring instant hot water at every faucet

100

Give 1 Non-condensing Unit of Navien

NPN or NHW

100

Give All current water heater Model Names

NPEA2,NPES2,NHW-AI,AE,SU,SE

100

What does Navien means?

Navigating Energy for Environment

200

Units supported by Boiler Level 3

• Heating Box, CH,NFB, NFB-H, NHB, NHB-H, NCB, NCB-E, NCB-H, NFC, NFC-H  

• MAXIUM 2 UNITS CASCADED
• If there are multiples of the unit operating as standalone  (i.e. 3 boilers for 3 abodes in a compound)

200

What is cascading?

the technology that allows multiple Navien water heaters or boilers to communicate and work together. Linked with a communication cable, the system acts like a single large unit. When demand exceeds one unit's capacity, additional heaters automatically activate to meet the exact load.

200

What is the name of our Hydro Furnace?

NPF-HVAC

200

Provide all Water treatment Units

WEC,WUR,WUA,Peakflow S,A and C

200

What's the first of our Operations Supervisor?

Desh/Gladies

300

Units for HVAC QUEUE

• NPF, NAM, NAS, NAZ 

• Furnace (NPF) - No need to register, create a blank CIC entry. 

300

Circulator Pump

A pump used to circulate water in a closed circuit (recirculation loop, heating loop, etc.).  Circulator pumps are sized to overcome friction loss in piping and the pressure loss through system components such as the water heater, boiler, air handler, baseboard, etc. in units of feet of head.      

 

300

What is our Commercial Boilers?

NFB-C, NFB700-C

300

Provide all current Combi Boiler Model Names?

NCB-H,NGC-H

300

What regions are we supporting?

North America and Canada

400

Units supported by Level 2

• NR,CR,NP,CC,NPE,NPE2, NPN, NHW, NWP/PCW (Electric heat pump WH's)  

• MAXIUM 2 UNITS CASCADED

400

Cold Water  Sandwich

A brief change in the water temperature from hot to cool and back to hot as felt at a fixture. This is generally caused in recirculation applications when the unit allows cold water into the hot water pipes during startup.  Navien “A” models water heaters have a built-in buffer tank which greatly reduces or even eliminates this scenario.  

400

What's the model name of our Water Heater Heat Pump?

NWP 500

400

Provide all current Boiler Model Names

NFB-H,NHB-H,NFB-C,NFB-700

400

Do we transfer a homeowner to a next level tech if they need troubleshooting?

NO

500

Units for Level 4 

• NFB-C, Applicable cascades, WEC, Peakflow 

• Tech 1 CAN handle WUA & WUR Troubleshooting by following their manuals, if issue persists, ask Navien GC for permission to transfer to Level 4. 

500

What is Glycol?

Anti-freeze used in heating systems to prevent the boiler water from freezing when the system is not in use.  Only inhibited propylene glycol solutions should be used with Navien boilers at no more than a 40% concentration.  .

500

Give all Model Name/Size of our NCB-H Series

NCB-190/060H

NCB-190/080H

NCB-240/110H

NCB-240/130H

NCB-250/150H

500

Provide All HVAC units

NPF, NAE, NAA, NAZ, NAS & NAM

500

Who's the best trainer in the whole wide Universe?

Mark Lawrence Nazareno