Documentation/ homepage
These represent the link to the dashboard, conversations, advanced search, saved list & searches, campaigns, or reports and can be found on the left side of the homepage (vertically).
What are icons?
Click on this option first to set up device for Kiosk mode.
What is additional modes?
In this tab you can view Name, ID#, program, address, phone # , email, success team, GPA, classes they failed or withdrew from, categories, tags
What is the student's overview tab?
Use this to document a 2-way meaningful interaction with a student.
What is ROA?
True or False: EAB & Navigate are two separate platforms.
What is False? They are the same. EAB owns Navigate. And we want to use the term Navigate more because that is what students will know.
True or false: I can document personal information about the student in Navigate. (i.e. if they were ill, pregnant, or getting divorced)
What is false?
This report will pull up kiosk data.
What is the Check-in report?
Daily double: The student’s profile page to view appointment summaries, notes, and referrals.
What is the history tab?
if you send this to a non-working number, it will automatically be sent as an email
What is a text message?
True or false: students can only log into Navigate through the App on their phone.
What is false? They can also log in on a desktop and find out how to log in at the MATC homepage.
These represent the link to the dashboard, conversations, advanced search, saved list & searches, campaigns, or reports and can be found on the left side of the homepage (vertically).
What is to document in the wrong student file?
Complete this form if you do not have access to the kiosk mode.
What is the Navigate Assistance Request form?
What's the difference between categories and tags?
They are both info about the student. Categories are pulled from Colleague and Tags are entered manually (because that info is not in Colleague)
True or False: All referrals generate a case.
What is False? Some referrals only send an auto-email to students with specific information
This requests students to take action and make an appointment whereas, this is just providing them with a message.
What is an appointment and a message campaign?
Submit a navigate request form to inform App admin. They will delete this type of documentation and inform the user why. If you are comfortable talking to the person who wrote the comment, you too, can assist with informing them.
What is inappropriate information?
Do this when a device that is serving as a kiosk is not working properly.
What is to put in a ticket with the helpdesk?
In this place you can enter the full name, student ID#, or username to find a student profile.
What is the search bar?
Use this feature to document info about that student that was not based on an interaction. Examples include ‘left voice message, talked to another dept about a student, etc.”
What is “Add a Note”?
For more information at a specific function in Navigate, I go on the top right corner of the home screen for this.
What is the help center?
Messages in a campaign that can be set up in advance to be sent automatically.
What are nudges?
True or False: Once you log in and click on kiosk mode, your personal Navigate account will be logged out and another window will open.
What is True?
Pathway Advisor, Retention Coach, Athletic Director, Dual Enrollment Specialist or Faculty Mentor.
Who can be part of the students success team?
This is an option in the user menu. Something all users can and should set for themselves. In some cases, options will not appear if the institution has not enabled the feature (e.g. Pronouns and Time Zone)
What are user settings?
Daily double: They attend meetings, train team members, and liaison between app admins and Care unit.
What is a staff Navigate champion?