Priority Points
I have a room with 200 points and a room with 850 points. Which one should I go to first?
The room with 850 points
Where can you find the number of guests in a room on HOTSOS?
Under "Guests" on HOTSOS it will say the number of adults & children.
Why is using a guests name important?
It helps make the interaction more personal and welcoming!
Why is it important to do the rooms in order that hotsos shows us?
To ensure our guests have a ready room and receive service when they request it.
True or False? If there is a note on a room that says 12pm late checkout, you should knock on the door at 11am ?
FALSE - Please do not disturb the guest until after 12pm
When is it appropriate to use a guest's name?
During a greeting or when assisting them, if it feels natural and respectful.
Two rooms are dirty; one has a guest arriving today the other is arriving tomorrow. Which room should be cleaned first?
The guest arriving today
Name 2 things you could find in the room notes on HOTSOS
- Special Cleaning Requests (Allergies)
- Scheduled Maintenance
- Late Checkouts
Where can you find the guests name?
Under "Guests" on HOTSOS
Why is punching your rooms correctly important?
Housekeeping, Front desk and guests rely on you punching your rooms correctly. Punching your rooms correctly can help front desk get our guests into a ready room before 4pm!