Frequent Numbers
What phone number prefixes may indicate internal numbers?
800, 855, 866, 877, and 888.
What accounts are automatically enrolled in Early Pay?
All consumer checking, savings, money market, and NOW card accounts.
Which credit bureaus can customers contact to place a fraud alert or security freeze if they believe they are victims of fraud or identity theft?
TransUnion, Experian, and Equifax.
What is required to qualify for a 62+ LifeGreen Checking account?
The customer must be age 62 or older.
How should a banker connect a customer to an internal four-digit extension?
By dialing only the four-digit extension and using their sensor extension if applicable.
What types of deposits may qualify for Early Pay besides payroll?
Other eligible direct deposits, including some government deposits such as Social Security retirement and state unemployment benefits.
What should a banker do first when a customer is concerned their information has been compromised?
Ask detailed questions to determine the type of situation.
What is the minimum opening deposit for a LifeGreen Checking account?
$50
What should a banker tell a customer before transferring them to another department that will authenticate them again?
"For the protection of your account, the associate will ask you authentication questions."
What happens when a customer's direct deposit qualifies for Early Pay?
The funds may appear in their balance up to two days earlier, and no action is required from the customer or banker.
Which SMS numbers may Regions use to send messages to customers?
60102, 734265, 51705, and 24518.
What are the opening deposit and monthly fee for a Regions NOW Checking account?
A $10 minimum opening deposit and a $5 monthly fee that cannot be waived.
When should a banker avoid transferring a customer to a department listed in the transfer directory?
When the list includes the note "Do Not Transfer."
When can a banker perform a transfer using the "Transfer Funds" link in RAMS?
When the customer's accounts are listed under the same CMI file and the names on both accounts match.
What action should be taken if a wire transfer is suspected to be fraudulent?
Notify Corporate Security using the Wire Flag web form.
What are the monthly fees for a LifeGreen Checking account?
$8 with online statements or $11 with paper statements.
What should NEVER be given to customers when transferring calls?
Internal phone numbers.
What happens if a one-time transfer appears under pending transactions?
It cannot be deleted.
What happens if a customer does not respond to a Regions fraud alert about a purchase?
Additional alerts may be sent and the customer’s card will be blocked as a precautionary measure.
What is a LifeGreen Student Checking account?
No monthly fee, a $50 minimum opening deposit, and it is available to customers age 25 or younger.