Docking Station Set-up & Troubleshooting
What is the first thing you should do before connecting your laptop and monitors to the docking station?
Plug the docking station into a power outlet.
Which button on the headset is used to turn it on/off and to answer or end calls?
The Power / Call Button.
What should you do if the caller can't hear HBS or HBS can't hear the caller?
Restart the computer with everything plugged in, try opening Genesys in another browser, check the settings, clear cache and cookies, or change audio settings.
What are some common signs that your audio settings might not be correct during a call in SF?
Members may say things like, "I can't hear you well," "you sound really far away," or "I can hear everyone else around you talking."
What is the only food that can NEVER go bad?
Honey!
After pressing Windows + P, what option do you select to use your monitors as extra workspace
Select "Extend."
What does a solid blue light on the dongle indicate?
The dongle is ready to pair.
Who should you contact if you are unable to access Salesforce through 2Legit?
You should escalate the issue to Tom Watson or Derrick Steinmann, who can investigate further and either provide a reset option or identify the issue since the login uses the universal login.
Why might your laptop sound settings reset themselves to the default setting?
This often happens if you move stations or come into the office after usually working from home.
How many bones are in a giraffe's neck?
7! Same as a human!
What menu option do you select to adjust your monitor's resolution and arrangement when you right click on your desktop?
Select ""Display settings".
What should you do after plugging in the dongle and seeing a blue light to pair your headset?
Turn on the headset and look for the purple flash, which means it's connected.
What are some troubleshooting steps for audio issues in Genesys?
Open Genesys in another browser, clear cache and cookies, check audio settings, and restart the computer with everything plugged in.
What is the easiest way to access your Sound settings on your laptop?
Type "Sound" in your computer's search icon at the bottom left of your toolbar, then select "Sound Settings" when it pops up.
A group of Pandas is called what?
An embarrassment !
If your monitors are not turning on, what is one of the first steps to check to make sure everything is firmly plugged in and switched on?
The monitor power cables.
What happens when you pair a second headset, and the dongle flashes orange?
The second headset will be muted automatically.
What should you do if you cannot access programs like Encoder Pro, Cotiviti, or RA Reprint?
Make sure the issue has been escalated and see if a supervisor can log into those programs for you.
In Sound Settings, what should you check to ensure your microphone is being used correctly?
Make sure both the Input and Output are set to your headset microphone.
What was the first toy advertised on television?
Mr. Potato Head
If your setup STILL isn't working, what 2 issues should you inspect all cables for, before replacing any damaged ones?
Damage or loose connections
Can more than one headset actively speak at the same time?
No, only one headset can actively speak at a time.
If the typical troubleshooting steps for caller audio issues do not resolve the problem, what is your next step?
Check the Call Echoing / Distant Caller in SF process for additional solutions.
What final step should you take in Advanced sound options to fix call audio issues?
Change all App Volumes from Default to your Headset Earphone (Plantronics Blackwire 5220 Series).
What can humans do that is faster than a cheetah?
Sneeze!