Types of Workplace Violence
Name one type of workplace violence that could occur in a healthcare setting.
What is physical, emotional, psychological, verbal, or sexual violence?
What is a verbal sign of escalating aggression in patients?
What is raised voice or shouting?
Name the de-escalation technique that can be used to calm an agitated individual that represent's L in the acronym L.I.S.T.E.N.
Location Safety
What is the first step you should take if you encounter an aggressive patient?
What is to ensure your safety and that of others?
This type of violence involves threats or verbal abuse directed at an employee.
What is psychological or verbal abuse?
Name a non-verbal sign that may indicate a patient is becoming aggressive.
What is clenched fists or a tense posture?
What is an effective de-escalation technique that involves acknowledging the individual's feelings?
What is active listening or validating their emotions?
When faced with an unexpected violent scenario, what is one immediate action you can take?
What is to call for help or alert security?
What type of workplace violence is often associated with bullying or harassment?
What is emotional or psychological violence?
List one warning sign that may indicate a patient is about to act violently.
What is increased pacing or restlessness?
Describe a body language technique that can help de-escalate a tense situation.
What is maintaining an open posture?
How should you respond if a colleague is struggling to de-escalate a situation?
What is to support them and assist in applying de-escalation techniques?
Harassment is a form of physical and psychological violence.
What is a verbal cue that may indicate a patient is feeling cornered or defensive?
What is excessive questioning or arguing?
What is one technique involving space that can help de-escalate an aggressive situation?
What is maintaining a safe distance?
In a scenario where you encounter escalating aggression, what should your team do first?
What is to assess the situation and establish a safety plan?
Identify a specific example of domestic violence that can spill over into the workplace.
What is a situation where an intimate partner shows up at the workplace to confront an employee?
Identify a behavioral pattern that might indicate a history of violence in a patient.
What is a pattern of unresolved complaints or confrontational behavior?
What role does empathy play in de-escalation, and how can it be effectively expressed?
What is acknowledging the individual’s feelings and expressing understanding?
What is the importance of documenting incidents of workplace violence after they occur?
What is to provide a record for future prevention and response strategies?