Strategy
Three goals for Southeast Region
What is Member-centric, Employee-powered, and Scalable and Flexible
NFCU 91A
What is New Member Summary
What do you call a bear with no teeth?
What is a gummy bear
Max error rate for control monitoring items
What is 5%
Per Enet guidance, last step when onboarding new member
What is provide member with New Member Summary and prepare thank you card
Purpose of Business Excellence
What is to create a culture of excellence through enhanced processes, prioritization, continuous improvement, automation, and data driven decision making
Per Enet guidance, step 3 when onboarding new member
What is offer to add a codeword
What did the triangle say to the circle?
What is “you‘re pointless”
ATM usage for existing members
What is 50%
Per Enet guidance, steps 7-10 are regarding form _________
NFCU 91A
Five objectives for Southeast Region
What is financial health, business excellence, Channel Synergy, Operational Sound, and Flexible Workforce
Per Enet guidance, timeframe to send thank you cards after completing membership
What is within one week
A dinosaur with an extensive vocabulary is called
What is a Thesaurus
Overall Branch Experience Score (BES)
What is 93%
Per Enet guidance, step where you introduce Navy Federal digital servicing with member’s own device
What is step 4
The 4 guiding principles
What is Passionate Member Service, Disciplined Focus on the Whole, Operationally Nimble and Adaptable, and Courageous Communication.
Per Enet guidance, second step when onboarding new member
What is review NFCU 1314 and make member aware of automated teller services, checking accounts, codeword, direct deposit, money market, online/mobile banking, saving account
I do not trust stairs because
What is they are always up to something
Monthly qualified rate of NFIS referrals
What is 75%
Per Enet guidance, step 6 when onboarding new member
What is offer to accompany member to ATM
Two initiatives for financial health
What are financial education presentation team, partner with local business partners for targeted outreach and education, active duty, veteran, and youth financial literacy, and leverage NFO and social media to advertise financial education
Per Enet guidance, first step when onboarding new member
What is explain Navy Federal core products and services
Why did the football coach go to the credit union?
What is to get his quarterback
Reduce Internal Audit Findings
What is 4
Useful information to go over when assisting member through digital servicing on their own device
What is mobile deposit, mobile banking, online banking, ATS, voice ID, bill pay, estatements