Marketing/promotion
one disclosure that we can provide to prospective members
What is products and services(1314)?
To detemine proper hold times for checks when doing deposit you use this.
What is check hold calculator?
true or false. Navy Federal is the largest credit union in the world.
What it true.
CIP stands for
What is customer identification program?
True or false. Navy Federal gives Christmas bonuses.
What is true?
This month is __________ appreciation month 5/1 - 5/31.
What is Military appreciation month aka Mam?
A 25 year member comes into branch to deposit a refund check from his car insurance company for 5$ bc he over paid, the hold time should be.
What is 1 business day?
Navy Federals Mascot is?
What is Sammie the Sea otter?
true or false? A twic card is considered a primary form of identification.
What is false?
Navy federal offers employees ___ volunteer hours per year.
What is 8?
New members must be provided with these 4 disclosures when opening new membership.
What is current rate sheet, products & services, important disclosures, schedules of fees and services?
Anytime you deposit us treasury check you have to verify check through what and explain how.
What is us treasury verification link on usd, input check info and verify issued status
Navy Federals slogan is.
What is “our members are the mission.”
A member request to pull 100$ from her chase debit card and deposit to her navy federal checking account in the branch. You verify bin, and previous transactions history on encore for red flags, everything seems ok, no red flags are present. The member swipes her navy federal debit card with pin your next step is?
What is ask member for primary id(no proof of address needed since it’s under 3000), verify with fraud fighter lighter, go to cash advance menu on encore have member swipe chase debit card and then put amount in. Be sure to change the first primary id on encore from navy federal dc to the primary id they provided you with and if approved have them sign pin pad.
Navy Federal matches 100% up to ___% of employee contribution.
What is 7%?
During military appreciation month refinance your current auto loan from another lender and you could get _____$. Plus active duty and retired military members can get a ____% Apr discount on auto refinance loans.
What is 200$ and .25 %?
Name 2 checks that require no hold times at navy federal.
What is military relief checks and navy federal checks?
Navy Federal credit union was founded in _____.
What is 1933?
Name all acceptable primary id‘s according to cip we can use.
Unexpired state issued id, unexpired drivers license, unexpired passport, unexpired military id, national indian tribe
Yearly bonus provided by Navy Federal based on performance goals.
What is pip?
Join Navy Federal and open any share certificate from May 1 - May 31 and earn a $_____ bonus.
What is $100?
A member opens an account online and comes in branch same day to deposit a personal check from her chase bank account, the proper steps and order to put check on correct hold time is.
What is open sessions/ bluezone, log in (employee id and password 2 times), type immp (when at blank black screen), and enter, copy and paste account number where deposit is going to go, tab till you get to d/c beside that type d tab to amount and type amount of check enter 2x refresh usd make sure account negative same amount then deposit check in encore put on 5 day hold and reason new member 30 days,& provide receipt.
Navy federal credit union was founded during the Great Depression by ___ Navy Department employees who wanted to help themselves and their co-workers reach their financial goals.
What is 7?
According to cip some documents you can accept as proof of address are. Name 5
What is any of the following documents that address on documents match what we have on file…unexpired voter registration card, utility bill(gas,water,light), insurance, bank statement from another financial institution,vehicle registration
Navy federal gives employees ____ weeks maternity leave paid 100%
What is 16 weeks?