Policy and Procedure
When doing a cash advance what type of ID cannot be placed in the primary ID slot?
NFCU debit card
Navy Federal’s intuitive, easily accessible recognition platform
Celebrate you
Cards tab, card management/maintenance, replace debit card, verf contact info, standard shipping as delivery option, keep or change pin, submit.
Do not have member choose the "order new debit card" option, and do not have them select branch pickup
What is the form number for Important Disclosures?
606
Members can access their 1099 and mortgage tax docs through online banking, if not MSR can print from oneview. True or False.
True
What information needs to be included in the note in USD when submitting a domestic wire. Is it member level or account level?
Confirmation of how wire instructions were received, Domestic Wire, Payee Account Number , Purpose of Wire , Explanation of fees waived, if applicable, Member's Telephone Number , OPF#, Member IDs used, Manual receipt provided, if applicable
This type of award is issued in increments of 2,4, or 8 and can be used as an alternative to points or taxable cash awards to recognize significant work accomplishments
Liberty Leave
What are the steps to navigate to the quick enroll option for mobile deposits in USD?
PRODUCT RESOURCES- DEPOSIT RESOURCES- SCAN/MOBILE DEPOSITS- QUICK ENROLL
What is the form number for the ACH form?
633
NFCU can notarize wills, advances healthcare directives, marriage certificates, divorce decrees, petitions for divorce, and birth certificates. True or False
False
Member brings in a check payable to "the estate of Jane Doe", however has not opened an estate account, this is the only check that will come payable to the estate, and the member does not want to open an estate account for one check. The member presenting check is the spouse of the deceased. The decease was a member but spouse was not a j/o. Can we make an exception and deposit to members account? If so, how should this member properly endorse this check and what type note should you leave in USD?
Jane Doe (deceased), John Doe (spouse), deposit in spouses account and leave a non-expiring member level note on actions taken.
How many celebrate you points are you allotted per year? How many can you send per card w/o leader approval?
250 per year, 50 and 100 per card w/o approval
What is the check limit for the ATM and for mobile deposit?
ATM: 99,999.99, Mobile: 50,000.00
What is the form number for the Declaration for Fraud/Forgery?
82
What is the main requirement for members who want to open a special 12mo easystart cert?
Have direct deposit in the checking
After paying off a charged off checking, what must be done before a opening a new checking account?
Delete charge off alert (for both owner and j/o if applicable), add charge off PIF alert, leave ACCOUNT level note with no expiration date indicating that the full payment was received
This award recognizes and rewards employees who consistently exhibit superior performance throughout the course of the last year. It's presented in conjunction with Annual PARs and based on the employee's PAR overall rating.
Sustained Superior Performance Award
Name 1 servicing transaction for a credit card AND 1 OLB servicing transaction that can be done in ONEVIEW
ex: travel plans or increase credit limit (credit card)
ex: manage trusted users for OLB
What is the form number for a Voluntary removal of Joint Owner?
596
What list must you check before submitting EVERY wire? What is on this list?
Payee Hot List- contains the most frequent payees identified for scam-wire transfers
What alerts require members to present 2 forms of ID for some or all transactions?
Suspicious person, ID theft risk, Change of Address, Compromised Online/Mobile banking, Confirmed Compromised Online/Mobile banking, Recent Security Monitoring, Account Takeover, Suspected ID Theft, Suspected Synthetic ID Theft, Confirmed ID Theft, Confirmed Synthetic ID Theft
This award was introduced in 1980 to recognize Navy Federal Branches that demonstrate the highest level of dedication to member service within each calendar year. This award was named in recognition and appreciation of a Captain who served as Navy Federal's General Manager from 1963 until his retirement in 1980. Monetary award is 2k for Branch Manager, 1500 for Assistant Manager, and 750 for other employees
The Richard E. Cobb Award for Excellence in Member Service
What are the 3 main benefits for members to use digital wallet services?
If the member requests verification an account was closed compromised and future items will be returned unpaid, provide them with which form number? What is this form called?
388- Closed Compromised Letter
What are the 3 counseling types offered through Personal Finance Management?
Productive, Preventative, Remedial