Products & Riders
What is the BEST rate class for a Trendsetter LB?
Preferred Plus Nonsmoker
What is the name for a document that shows a hypothetical situation for how the policy will preform over time?
Illustration
This person is responsible for reviewing and categorizing the risk of an applicant.
Underwriter
What should be included in the call greeting?
· The department name,
· A friendly greeting,
· CSR’s first name, and
· Request the policy number.
What timeframe should be quoted for final underwriting review?
3-5 days
25,000
What is the form name for a full application FFIUL for the state of GA
U327 0312W GA
This department would be responsible for updating an agent's mailing address.
Contract & Licensing
How long would you wait before disconnecting a dead air call?
15 seconds
Where can you check in NbA to see if the policy is set up to be e-delivered?
What is the issue age range for the LTC rider?
18-75
What document would you review if you needed to find information on the Statement of Understanding form?
Ancillary Forms
This group would be responsible for working with the third party vendor to help obtain an APS
Underwriting Support
What information must be verified to authenticate a call coming from an agent?
Full Name, and
Agent ID, or
Last 4 of agent's ssn using ASD to cross reference.
What is the process of moving the cash value from one policy to another without tax consequences called?
1035x
How many people can be insured under the Additional Insured Rider?
5 (1 spouse + 4 children or 5 children)
What is the form name for a PA disclosure Form on a Trendsetter 20?
DIS 1149-07
This group manages the money received, applies funds to the accounts, handles refund requests, and drafting requests
Accounting
Name 3 tactics you can use to try to de-escalate a call?
Use positive/emphatic phases, Avoid using condescending/doubtful responses, Use helpful and encouraging tones, Allow productive venting, Project confidence, Dont rehash, manage your own stress, etc
What two distribution groups receive automatic advanced commissions?
WFG and Alliance
What is the maximum face amount for an FFIUL policy?
No defined max - depends on underwriting (usually calculated by salary)
A client lives in the state of Colorado but signs an application in California while visiting family. Which state should the client fill out an HIV Consent form for?
California - Rule is that the form goes by residency state (CO) except when that state doesn't require it, then it goes by issue state (CA)
This group is responsible for processing Internal 1035x cases
IPI
What is the extension that an agent would be transferred to for a risk assessment for a Trendsetter policy?
482-8474
How far back can a client in the state of Texas backdate their policy to save age?
6 months