Intro to NBM
This helps recover the partial or full amount of the transaction to prevent a negative impact on the client and customer
What is Negative Balance Management?
The response code for a successful authorization
What is 00?
Indications of a merchant credit.
Is it when transaction amount from same merchant in Galileo Account Details is positive and in black font or shows as CREDIT in Visa and is in red font?
The timeframe for merchants to respond to a chargeback initiated in Mastercard.
What is 45 calendar days?
The timeframe for merchants to respond to a chargeback initiated in Visa.
What is 30 calendar days?
The tab in Galileo where we locate settled transactions that resulted to a negative balance
What is All Transactions?
Indicators of a valid authorization
Is it when both Authorization and Settled transactions share the same Auth Code?
Your actions upon determining that the NB transaction has NO CB Rights.
Is it to simply tag the status as NO CB Rights in Chime NBM File, no further actions and no writeoffs?
The chargeback reference number in Mastercard.
What is Switch Serial Number?
The chargeback reference number in Visa.
What is a ROL Case Number?
The information needed to obtain in Admin Tool when processing credits
What is Transaction ID?
Merchant settled the transaction later than allowed
What is Late Presentment?
This is when we apply the credit for the NB transaction
Is it after the funds are recovered through chargeback?
The response code/s of a transaction in Mastercard that did not have a valid auth or did not settle correctly.
Is it when the response code is other than 00?
The Visa dispute category used in NBM.
What is is Authorization?
The two Visa chargeback codes used in NBM
What are 11.2 and 11.3?
The merchant had the approval to proceed with the transaction but settled for an amount higher than what was agreed upon or was allowed by the network
What is Tolerance or Settlement Exceeded?
The monetary adjustment process in NBM
Is it inserting adjustment in Galileo using the transaction ID and merchant name and using either h or dh as adjustment code?
The only Reason Code selected in submitting a chargeback for NBM in Mastercard.
What is Reason Code 80?
Indications of CB Won in Visa Chargeback.
What are Pre-Arb Timeframe expired and Accepted by Acquirer?
The NBM process for NB transactions already worked by EA or UT Analysts
Is it to simply update the tracker with the chargeback details?
Special merchants which are allowed to collect more than the authorized amount
What are Airlines, Car Rentals, Lodging, Cruise Lines, Truck Rentals, Limos, Food/Bar, Beauty Shops/Spa, Groceries?
NBM Chargeback requirements
What are no full merchant credit received, transaction amount is at least $50.01, transaction settled within 75 or 90 days, the NB transaction did not have a valid auth or settled incorrectly, the account balance remains negative when NB transaction was reviewed?
Indication of CB Won and CB Lost in Mastercard.
Is it CB WON when when we did not receive any response from the merchant on the 46th day and there's no yellow box indicator? or Is it CB Won when initially we saw a yellow box indicator and merchant failed to provide documentation after 10 days?
Is it CB Lost when we saw a yellow box indicator and merchant was able to provide documentation after 10 days?
Indications of an Invalid Representment.
Is this when the merchant document received doesn't show matching details with the NB transaction or the document is not related to the chargeback?