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NBRS 1
NBRS 2
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NBRS 5
100

What is an example of a Minor violation for Host?

  • An unauthorized disruptive gathering and
    • It was an open-invite Gathering
      OR
      3 or more disturbance factors
  • An authorized or unauthorized disruptive gathering
    AND
    One or 2 disturbance factors
  • Listing is reported for
    • Chronic disturbance
      OR
      A disruptive gathering without specific disturbance factors
100

How many Violation Severity do we have?

4

100

What types of standard proof do we have 

Met
Recordings, photos, videos, or audio that confirm an incident of disturbance during the reservation.

  • An admission of violation by the accused.
  • Physical evidence found in the listing (ex: flyers or invitations found inside a listing after a reservation that include both the listing address and date)
  • Platform evidence shows a pattern of behavior in the last 12 months
    • Ex: Message thread, reviews, past report received
  • Independent information supports the report
    • Ex: Multiple reports from different reporters including credible third party sources, such as neighbor reports or law enforcement reports.
  • The report is from a trustworthy source
    • Ex: Government official report, law enforcement report, reliable news source

Not met

No documented proof of violation
AND
No additional facts support allegation

100

What Initial actions should you do when receiving a case? 

  • Review the reservation, account and listing details, if identified by reporter

    • Communication from the reporter and any related cases for previous communications and documentation already submitted

    • Call/Notes

    • Message thread

    • Account flags (ex: Software Connected Host, Pro Host, Key account, Managed-Tier 1, Managed-Tier 2, Whiteglove, etc.)

    • Additional guests added to the reservation

    • Public reviews

    • Listing description, house rules, snapshot and message thread to determine whether a disruptive gathering was previous discussed and/or authorized

    • Learn more about snapshot in the Nova reservations user guide
100

What is considered a Disruptive gatherings

A gathering at an Airbnb listing that causes a significant disturbance in the community

200

What Violation Severity do we have for Guest?

+Severe

+Major

+Minor

+No violation

200

What Violation Severity do we have for Host?

+Servere

+Major

+Moderate

+Minor

200

How many disturbances reported do we have to receive in order to Warn & Educate? 

1-3

200

What part of the WF do you follow if the Reporter has not yet identified the Reservation, user, or listing?

Communicate and investigate section

200

What is considered an Open-invite gatherings

The gathering is advertised publicly

300

What is an example of a Severe Violation for Guest?

  • Guest (or an individual the guest invited or allowed to visit the listing) caused, was involved in, or enabled:
    • 3 or more disturbance factors
      OR
      2 disturbance factors + aggravating factor(s)
  • Guest (or an individual the guest invited or allowed to visit the listing) holds or is planning an open invite gathering
300

What is an example of a Severe Violation for Host?

  • An authorized disruptive gathering
    AND
    3 or more disturbance factors + aggravating factor(s)
  • An authorized  disruptive gathering + o pen-invite gathering
300

How many disturbances reported do we have to receive in order to Suspend Listing for 30 days?

4-6

300

Can you request Documentation?

  • You should never request documentation from a Host that may infringe on the guest’s or a guest’s invitee’s privacy
    • Ex (but not limited to the following):
      • You should always request evidence when investigating. However, Host should never take and/or share photos of guests or guest invitees who are in various stages of undress
      • Hosts shouldn’t enter a listing or the bathroom that is in use by a guest or guest invitee
300

What is considered an Authorized disruptive gathering

The Host explicitly approved the disruptive gathering

400

What is an example of Major violation for Guest?


  • Guest (or an individual the guest invited or allowed to visit the listing) caused, was involved in, or enabled:
    • 2 disturbance factors
      OR
      One disturbance factor + aggravating factor(s)
400

What example is listed for Major violation for Host?

NA

400

How many disturbances reported do we have to receive in order to Suspend Listing for 90 days?

7-14

400

What are the disturbance Factors 

+Excessive noise

+Excessive visitors

+Excessive trash/littering

+Smoking nuisance

+Parking nuisance

+Unauthorized access

+Neighborhood vandalism


400

What is considered an Unauthorized disruptive gathering

The Host hasn't explicitly approved the disruptive gathering

500

What is an example of Minor violation for Guest?

Guest or a guest invitee caused, was involved in, or enabled:

  • A disruptive gathering without specific disturbance factors
500

What is an example of a Moderate Violation for Host?

Authorized disruptive gathering + 3 or more disturbance factors

500

How many disturbances reported do we have to receive in order to Remove Listing?

15+

500

What is the aggravating factor & who does it apply to?

Property damage (Guest only)

500

What WF would we find this information on?

Community disturbance
https://confluence.airbnb.biz/pages/viewpage.action?spaceKey=LEN&title=Community+disturbance