Show:
NBRS 6
NBRS 7
NBRS 8
NBRS 9
100

What is an example of No violation?

Guest (or an individual the guest invited or allowed to visit the listing) caused, was involved in, or enabled:

  • One disturbance factor
100

How do you strike an account for warn and educate?

  • Add flag: Neighbor complaint with note "Warned and educated user on our Community disturbance policy. Ref case#: __INSERT_CASE_NUMBER__"
100

What flag do you apply for Inform and educate?

  • Apply flag: Neighbor complaint with note: "Reported for community disturbance. Educated user on our Community disturbance policy. Ref case#: __INSERT_CASE_NUMBER__"
100

When do you create another case and transfer to Resolutions 2 

  • Guest being noisy or disruptive
  • Guest cleanliness issue
  • Too many guests
  • Unauthorized parking by guest
  • Guests smoking in listing
200

What is the Final actions Host?

  • Warn and educate > Listing suspension (30 days) > Listing suspension (90 days) > Listing removal > Account removal
200

What Macro would you apply for warn and educate?

  • Community disturbance:: Accused:: Guest - warn and educate
  • Community disturbance:: Accused:: Host - warn and educate
200
What Macro do you apply for inform & educate?
  • Apply macro: Community disturbance:: Accused:: Inform and educate
200

What Macro should we use when creating a case for Reso 2?

  • Apply macro: Safety: Resolution Level 2 issue 
    • Add notes explaining why the issue isn’t a Safety issue
300

What is the Final action for Guest?

  • Warn and educate > Account suspension (90 days) > Account removal
300

How do you remove restrictions for warn and educate?

  • Remove flags: Blocked from making reservations and Cannot be activated
  • Reactivate listing(s) (if applicable)
300

How do you remove restrictions for inform & educate?

  • Remove flags: Blocked from making reservations and Cannot be activated
  • Reactivate listing(s) (if applicable)
300

What do you do with the case you keep after escalating new case to Reso 2?

Solve it

400
What should you do when closing with the reporter?
  • Inform the reporter the case is resolved:
    • Apply macro: Community disturbance:: Reporter:: Closing
  • Solve the case
400

Warn and educate: If accused is guest

  • Increase action severity for each subsequent reliable report
  • Ex: Warn and educate > Account suspension (90 days) > Account removal
500

Warn and educate: If accused is Host

  • Increase action severity to Listing suspension (30 days) after 2 warn and educate actions on the same listing within 12 months
  • If the subsequent reliable report contains only one disturbance factor without aggravating factors, don't increase action severity