Good Manners
Introducing yourself is always important. How do you start one of our calls?
“Hello, thank you for calling Solventum, provider of the VAC therapy system, my name is ____, how can I help you?”
A patient's supplies are defective. What should you do?
Create both a Cst 1st and a new order.
Oops, I have to put the caller on hold. How long do I have before I have to refresh with the caller?
>2:30
2,4,6,8, How many digits of a phone number should we check?
All of them (10)
Which latin singer was Izma dreaming of in "The Emperor's New Groove"?
Ricky Martin
Branding is important. This is what we say when ending a call.
"Thank you for calling Solventum"
I just sent an email related to a case; how do I make sure my other colleagues can see it in the future?
Copy and paste it the Order Notes.
I need to transfer the caller to another department. What should I do first?
Ask the caller for permission
We need to check this 5-digit number to ensure a successful pickup.
ZIP Code/Postal Code
In the show "Combate", there were two teams competing against each other. What colors were used to tell them apart?
Orange and Blue
It's always good to lend a hand. What should you offer at the end of every call?
Additional assistance
Oh oh! Hero can't find the requestor company on the database. What should I do?
Input the requestor company manually.
We have to verify these with every new caller.
Emergency contact, Insurance, F5 (Physician's information), F6 (Caregiver's information)
We need to spell check these pieces of information to make sure we find the right account.
Patient's and caller's name.
This attraction is next to the food court at "Parque de Diversiones"
Bumper Cars/ Las conchas locas.
It's always good to keep track of things. What should you always offer when you finish placing an order?
The confirmation number/RO
Before offering expedited delivery, what should you do?
Ask probing questions
The patient missed the welcome call and is reaching back. Who would you transfer this call to?
PACE
How many canisters and dressings can a patient order in a 30-day cicle before needing an excessive prescription.
10 canisters and 15 dressings
These historic figures scared many children in "Museo de los niños".
Clodomiro Picado/Franklin Chang
It is nice to be heard. What should we do after the caller tell us what they need?
Use an acknowledgement/transition statement
If a new billing cycle starts on April 2nd,2026 and the patient has United Healthcare Medicare. When does the ordering window open?
March 23rd, 2026
A nurse is calling with a patient's updated wound meassurements. Who can I call?
ACAT
Sometimes you have to admit that you don't know something. Can we offer an exact time for a delivery?
No :v
In which year did the song "No te vayas a Perez Zeledon" go viral?
2012