WE CARE
The "W" WE CARE.
What is Warm Introduction?
The ability to really listen to patients.
What is Attentiveness?
The imparting or interchange of thoughts, opinions or information by Speech, writing or signs.
What is Communication?
The "E" in WE ACT.
What is Empathy?
Patients, Doctors, Nurses, LNA's, Secretaries, People on the phone, etc.
Who are our Customers?
The "C" in WE CARE
What is Clear Communication?
The skill needed to provide all types of patients the same level of service every time.
What is Patience?
Messages we transmit through the tone, pitch and pacing of our voices.
The "C" in WE ACT.
What is Correct?
A great work ethic and willingness to do what needs to be done.
What is Tenacity?
The "A" in WE CARE.
What is Address Concerns?
The ability to understand and share the feelings of another.
What is Empathy?
What is Body Language?
The "T" in WE ACT.
What is Thank You?
The words used as an important part of persuasion that create perceptions of you, the care team and the Medical Center.
What is Positive Language?
The "R" in WE CARE.
What is Resolution & Reassurance
Being able to handle surprises, sense a patients mood and adjust accordingly.
What is Adaptability?
Who, What, Where, When, Why and How.
What are Open Questions?
What is Apologize?
The best way to build trust and restore confidence when an error occurs.
What is Admit your mistake?
Acknowledge, Introduce, Duration, Explanation, Thanks.
What is AIDET?
The information that helps you respond to most inquiries and to know where to turn if questions are beyond your own ability to answer.
What is Knowledge?
Blaming ourselves or others, Sensing our own feelings and needs or the needs and feelings of others.
What are the options when hearing a difficult message.
What is the 10-5 Rule?
Released on May 25, 1977.
What was Star Wars Episode IV - A New Hope?